Box Office Guide
Help articles covering all of the functionality used by Box Office staff
- Line-Up Tips for the Incoming
- Box Office Cheatsheet: Common Issues
- Paintbrush - How to Multi-Select Seats
- Rebanding Seats in Box Office
- Changing Seat Types in Box Office
- Selling Tickets
- Reserving Tickets
- Finding an Order on a Reserved Seating Venue Plan
- Search Bar - find Events, Orders, Customers & Channels
- Generating Barcodes
- Downloading and Printing Tickets
- Resending Tickets - 'Email Order'
- Exchanging Tickets
- Refunding Tickets
- Refunding to Voucher
- Scanning & Redeeming Tickets
- Editing Capacities on a Performance (Price Profiles)
- Availability Status - Allocations & Locks
- Customer Profiles
- Transaction Items List for a Performance
- A customer hasn't got their tickets or barcode - what shall I do?
- What should I do if there's no Delivery Method on the order?
- Why can’t I update my customer name/email address?