Ticket & customer management
Managing your customers and tickets
- How do I delete a performance?
- Managing Customer Data
- Refund to voucher
- How do I make changes to tickets I have already created e.g ticket name, price, number of tickets etc
- Refunds: How long to they take & what to do if my customer says they haven't received it?
- How do I create a discount/promo code?
- How do I issue refunds and/or cancel tickets?
- How do I cancel tickets without issuing a refund?
- How do I transfer tickets from one date to another
- Where can I see who has opted in to our mailing lists?
- How do I take tickets off sale?
- Why can't I delete a performance?
- Ticket Allocations / Held tickets
- Why can't I delete a ticket, even though I haven't sold any?
- Can I edit the number of tickets available through Line-Up for a certain event?
- How do I export my order and customer data?
- My customer says they haven't received an email with their tickets attached, what should I do?
- I've received a message from a ticket buyer, what should I do?