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  1. Line-Up
  2. Help for Ticket Sellers
  3. Ticket & customer management

Ticket & customer management

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Managing your customers and tickets

  • How do I delete a performance?
  • Managing Customer Data
  • Refund to voucher
  • How do I make changes to tickets I have already created e.g ticket name, price, number of tickets etc
  • Refunds: How long to they take & what to do if my customer says they haven't received it?
  • How do I create a discount/promo code?
  • How do I issue refunds and/or cancel tickets?
  • How do I cancel tickets without issuing a refund?
  • How do I transfer tickets from one date to another
  • Where can I see who has opted in to our mailing lists?
  • How do I take tickets off sale?
  • Why can't I delete a performance?
  • Ticket Allocations / Held tickets
  • Why can't I delete a ticket, even though I haven't sold any?
  • Can I edit the number of tickets available through Line-Up for a certain event?
  • How do I export my order and customer data?
  • My customer says they haven't received an email with their tickets attached, what should I do?
  • I've received a message from a ticket buyer, what should I do?
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