The Line-Up Knowledge Centre
Step-by-step guides, tutorial videos and hints & tips articles to help you make the most of the Line-Up ticketing system.
Getting Started With Line-Up
Account Set-Up
- Channels
- Payment Methods
- Payment Methods - Theatre Tokens
- Venues
- Venue Plans - General Admission
- Venue Plans - Reserved Seating
Event Set-Up
Prices & Tickets
- Price Tables - General Admission
- Price Tables - Reserved Seating
- Visibility Rules
- Visibility Rules - Performance Tag
- Access Tickets - How to use Customer Tag
- Basket Validation - Set Ticket Rules & Limitations
Ticket Delivery & Customer Comms
- Delivery Methods
- Print Rules - Activate Delivery Method on Event
- Event-specific Delivery Methods
- Ticket Templates
- Email Templates
- Example HTML Templates
Event & Performance Management
On Sale
Box Office
- Sell Tickets via the Box Office - Reserved Seating
- Sell Tickets via the Box Office - General Admission
- Reserve Tickets
- Group Bookings - Add a Lead Booker Name
- Payments - how do Partial Payments work?
- Paintbrush - How to Multi-Select on a Reserved Seating Venue Plan
Extras
- Discounts
- Discounts - Send as URL Link
- Discount URL Links - Adding Multiple Coupon Codes
- Discount Visibility - Coupon Code Entry
- Discounts - 2 for 1
- Products
Order & Customer Management
- Search Bar - find Orders, Events, Customers & Channels
- Find Orders with a Reserved Seating Venue Plan
- Orders page - how to filter to find orders
- Update Order Expiry (Reservations or In Basket)
- Resend Tickets - Email Order
- Manage Customers
Exchanges & Refunds
Attendee Management
Reporting & Data
- Reporting - Essential Info
- Folders - Store Reports and Dashboards
- Build a Report
- Example Reports
- Build a Dashboard
- Schedule a Report
Partners
Box Office Guide
- Line-Up Tips for the Incoming
- Box Office Cheatsheet: Common Issues
- Paintbrush - How to Multi-Select Seats
- Rebanding Seats in Box Office
- Changing Seat Types in Box Office
- Selling Tickets