Help for Ticket Sellers
Using Line-Up to sell tickets? Find answers to popular questions here.
Getting set-up
Creating an event and setting-up your tickets
- How do I create my event & tickets?
- How do I add a venue to Line-Up?
- Capacity vs Inventory - what's the difference?
- How do I set a capacity for an event?
- What is capacity lock?
- How do I create a paid ticket?
Selling tickets
- I want to sell tickets directly on my website
- How do I embed my ticket widget?
- What is the ticketing widget?
- Can I customise the ticket widget?
- Can I add custom fields, forms or questions to the check-out flow?
- What is the event listings calendar plugin?
Ticket & customer management
- Refund to voucher
- How do I make changes to tickets I have already created e.g ticket name, price, number of tickets etc
- Refunds: How long to they take & what to do if my customer says they haven't received it?
- How do I create a discount code?
- How do I issue refunds and/or cancel tickets?
- How do I cancel tickets without issuing a refund?
Attendee management
- Connect a Mailchimp Account
- What are my options for managing attendee registration?
- Where can I find my attendee list?
- Managing attendees: web check-in
- What information on the ticket buyer will I be provided with?
- What to expect from ticket buyers - what does a ticket look like?
Sales Reports & Additional functionality
- User permissions: My invitee is having difficulties, what could the issue be?
- Where can I find my sales reports?
- When is the sales report updated?
- My event has ended and no longer shows on the dashboard but I need to see the sales report, where can I find it?
- Managing User Permissions
- Using Webhooks