Scanning Tickets - Access Control Devices

Scroll down for the Step-by-Step Guide on how to create and use an Access Control Device

KEY TERMS & TIPS:

What is an Access Control Device?
It is the device that you use to scan tickets.
You can create a login for a device on Line-Up and connect this to our Access Control scanning portal, where you can use it to scan and redeem tickets.

How do I add a new device?
Via the Tools page, entering and submitting the details for your device.
See our Step-by-Step Guide below for instructions on how to set a up a device.

How do I scan tickets with my device?
By going to https://access.line-up.tickets/ and logging in to the access portal using your device name and password.

Once you're logged in, you can scan tickets using a barcode scanner, the camera on your phone/tablet or you can enter barcodes manually on the Access Control page.

See our Step-by-Step Guide below for the full instructions on how to scan tickets.

Why is the warning message appearing when I scan the customer's barcode?
If it is orange, it means that the ticket is valid for that performance but has already been redeemed - so there's no need to scan that barcode again.

If it is a red 'Fail' message, this could be because:

• It is an old barcode and is not valid - most likely because a new barcode has been generated since. If that is the case, you can search the customer's information on Line-Up to find the order, click 'Download PDF' and then scan the barcode that is on the PDF.
• The other reason could be that the scanner device can not read the barcode properly. If this is the case, then it’s best to try the manual option (see step 2d in our Step by Step Guide below) and enter the number below the barcode; and/or check the connection between the scanner device and your phone/tablet.

Why is my tablet and/or phone is not updating when I scan tickets using my barcode scanner?
This is because the scanner has not been connected to your phone or tablet.
You need to connect using either bluetooth or a USB cable. We recommend reading the instructions that come with your scanner to get set up.

How do I see which barcodes have been scanned for a performance?
Either by viewing the Transaction Items list for a performance or running a Barcode Report.
For more info, see step 3 in our Step-by-Step Guide below.

Is there any other way to check-in customers?
Yes, you can use our Online Check-In feature, where you can manually check customers in via the Transaction Items List.

STEP-BY-STEP GUIDE:

1. Create a new Access Control Device:

a) Go to the Tools page, click Access Control Devices and then New Device

b) Enter details:

• Device Name - the device's username that will be used to login to the Scanning App
• Device Nickname - e.g. myvenue
• Device Description - help identify your devices more easily

• Device Password - used for login to the Access Control web app - must contain at least 12 characters including at least one letter, number and special character. Confirm password underneath
• Tags - help identify and group your devices

c) Click Submit to save your Device

d) Edit or Delete device if you need to make changes by clicking Manage on your Devices list

2. Use device to scan tickets:

a) Phone or tablet (with camera function):

• Head to the Access Control web page on your phone/tablet browser
• Log into the portal using your device name and password

• On the camera page, point camera at barcode on the customer's ticket

• Once barcode has been scanned successfully, tap Scan Next Ticket to repeat process

 b) Scanner:

• Connect your phone, tablet or other mobile device (i.e. Zebra) to your scanner device, either via bluetooth or a USB cable
• Head to the Access Control web page on your device's browser
• Log into the portal using your device name and password
• On the top-right corner of the web page, select the scanner icon 

• Using your scanner device, scan the barcode on the customer's ticket
• Once the barcode appears in the barcode box on the Access Control page, click Submit
• Once barcode has been scanned successfully, click Scan Next Ticket  to repeat process

c) Enter barcode manually:

• Head to the Access Control web page on your phone or tablet browser
• Log into the portal using your device name and password
• At the bottom of the page, click Enter Code Manually

• Enter the number underneath the customer's barcode and then click Submit

• Once the barcode has been read successfully, click Scan Next Ticket to repeat process

3. View Redeemed Tickets for a performance:

a) Go to the Events page, select your Event and click Manage on your Performance

b) Click View Transactions on the performance page 

c) You will then see a Transaction Items list for that performance. All orders that have been scanned will have a tick in the Status column

NOTE - you can also manually check-in customers on this page. For more info about the Transaction Items list, go here.

d) Run a Barcode Report via the Reporting page:

• Go to the Reporting page and create a new Performances report
• For your Fields, add Barcode and Is Redeemed

• Add an Event filter and/or custom Performance Date/Time fields to find barcodes for a specific Event/performance

For more info on reports, go here.

NEXT STEP: Sell tickets via the Box Office page