Welcome to Line-Up! With our advanced ticketing system, you can get your event set up in a matter of minutes.
If you are using Line-Up for the first time, then all you need to do is follow our simple step-by-step guide below - just click on the highlighted links for help articles about each step.
~~~~ GETTING STARTED ~~~~
Follow these steps to set-up some of the account-wide elements that you can use across all events:
1. Sign up to Line-Up - provide a name and email and get set up in minutes (TBC)
2. Complete settings - set up your organisation, add users and payment settings (TBC)
3. Create Venues:
a) Venue details - name and address
b) Venue Plans: build seats or areas with Reserved Seating or assign capacities with a General Admission plan
c) Seat Types - add categories to the seats on your Venue Plan
4. Create Channels - have different places for where tickets are sold, i.e Box Office, Telephone, Website, which you can set on and off sale schedules for
5. Create Adjusters - set up the commissions or fees that can be set inside or outside of your prices
~~~~ EVENT SET-UP ~~~~
Now that you've set-up your account, you are ready to create your first event:
1. Complete Info page - enter details for your event
2. Create performances - bulk create details for all your performances on one page
3. Create Prices:
a) Price Tables - set up the pricing structure for your event, including Price Bands and Variants
b) Price Profiles - assign prices to seats or capacities before assigning them to your performances
4. Create Availability Status - determine which channels gets access to which seats (TBC)
~~~~ EVENT CUSTOMISATION ~~~~
Customise your event further by attaching the following features:
1. Delivery Methods - choose how you would like your customers to receive their tickets
2. Ticket Templates - design what your tickets look like to your customers
3. Email Templates - design custom email templates to send to customers, e.g. pre/post-show emails
4. Opt-Ins - add these to your event on Event Settings while attaching your Ticket & Email Templates
~~~~ EVENT & PERFORMANCE MANAGEMENT ~~~~
Want to make changes to your event? You can do so in bulk using our quick editing features:
1. Manage events - Filter and Archive events on your Events list
2. Edit performances - use the Filter and Action bars to make bulk edits to multiple performances
~~~~ ON SALE ~~~~
Now that your event is now ready, set up the following to start selling tickets:
1. Purchase Flows/Booking widget - once your event is fully set up, you can create an embeddable ticket widget for your website
2. Box Office - navigate the page that your Box Office staff can issue tickets from
3. Discounts - create discounts and add to your prices via your Price Tables
4. Products - create up-sells for your event, e.g. Programme, Pre-show drink (TBC)
5. API integrations - connect your account with complimentary products and services
~~~~ CUSTOMER AND ORDER MANAGEMENT ~~~~
You can export customer data using the following pages:
1. Orders page - TBC
2. Customers page - TBC
~~~~ ACCESS ~~~~
1. Access Control Devices - Add devices that you can use to scan and redeem tickets
~~~~ REPORTING AND DATA ~~~~
Use our advanced reporting function which allows a full and flexible overview of your sales:
1. Standard Reports - download preset sales reports for your events via the Reports page
2. Customised reports - build your own reports which can be automated and tailored to your specific requirements
NEXT STEP: Get started! Sign up to Line-Up here
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