Welcome to Line-Up: Set Up Guide

Welcome to Line-Up! With our advanced ticketing system, you can get your event set up in a matter of minutes.

If you are using Line-Up for the first time, then all you need to do is follow our simple step-by-step guide below - just click on the highlighted links for help articles about each step.

~~~~ GETTING STARTED ~~~~

Follow these steps to set-up some of the account-wide elements that you can use across all events:

1. Sign up to Line-Up - provide a name and email and get set up in minutes (TBC) 

2. Complete settings - set up your organisation, add users and payment settings (TBC)

3. Create Venues:

a) Venue details - name and address
b) Venue Plans: build seats or areas with Reserved Seating or assign capacities with a General Admission plan
c) Seat Types - add categories to the seats on your Venue Plan

4. Create Channels - have different places for where tickets are sold, i.e Box Office, Telephone, Website, which you can set on and off sale schedules for

5. Create Adjusters - set up the commissions or fees that can be set inside or outside of your prices

~~~~ EVENT SET-UP ~~~~

Now that you've set-up your account, you are ready to create your first event:

1. Complete Info page - enter details for your event

2. Create performances - bulk create details for all your performances on one page

3. Create Prices:

a) Price Tables - set up the pricing structure for your event, including Price Bands and Variants
b) Price Profiles - assign prices to seats or capacities before assigning them to your performances

4. Create Availability Status - determine which channels gets access to which seats (TBC)

~~~~ EVENT CUSTOMISATION ~~~~

Customise your event further by attaching the following features:

1. Delivery Methods - choose how you would like your customers to receive their tickets

2. Ticket Templates - design what your tickets look like to your customers

3. Email Templates - design custom email templates to send to customers, e.g. pre/post-show emails

4. Opt-Ins - add these to your event on Event Settings while attaching your Ticket & Email Templates

~~~~ EVENT & PERFORMANCE MANAGEMENT ~~~~

Want to make changes to your event? You can do so in bulk using our quick editing features:

1. Manage events - Filter and Archive events on your Events list

2. Edit performances - use the Filter and Action bars to make bulk edits to multiple performances

~~~~ ON SALE ~~~~

Now that your event is now ready, set up the following to start selling tickets:

1. Purchase Flows/Booking widget - once your event is fully set up, you can create an embeddable ticket widget for your website

2. Box Office - navigate the page that your Box Office staff can issue tickets from

3. Discounts - create discounts and add to your prices via your Price Tables

4. Products - create up-sells for your event, e.g. Programme, Pre-show drink (TBC)

5. API integrations - connect your account with complimentary products and services

~~~~ CUSTOMER AND ORDER MANAGEMENT ~~~~

You can export customer data using the following pages:

1. Orders page - TBC

2. Customers page - TBC

~~~~ ACCESS ~~~~

1. Access Control Devices - Add devices that you can use to scan and redeem tickets

~~~~ REPORTING AND DATA ~~~~

Use our advanced reporting function which allows a full and flexible overview of your sales:

1. Standard Reports - download preset sales reports for your events via the Reports page

2. Customised reports - build your own reports which can be automated and tailored to your specific requirements

NEXT STEP: Get started! Sign up to Line-Up here