Manage Performances (individually or in bulk)

Scroll down for the Step-by-Step Guide on how to manage your performances

KEY TERMS & TIPS:

How do I manage a Performance?
Manually by clicking Manage on a performance, or you can edit multiple performances using the Filter and Action bars on the Performances page on your Event.
See our Step-by-Step guide below for more info.

Can I filter the Performance list by Channel?
Yes, you can click View As Channel at the top of the page to view performances through a certain channel.

What is a Price Profile?
A combination of Venue Plan and Price Table, where you can assign Price Bands to seats/capacities.
You will need to create a Price Profile separately before adding/editing them on your Performances page.
More info can be found here.

What is a Price Table?
The pricing structure for your event. It's the first step in creating your prices.
More info can be found here.

What is an Availability Status?
Where you can create allocations or locks if you have Reserved Seating.
More info can be found here.

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STEP-BY-STEP GUIDE:

Editing an individual performance

1. Go the Events page and select your Event. This will take you straight onto your Performances page

2. Click Manage on the performance you want to make changes to

3. Want to un-link this performance from a Price Profile and set capacities for this performance only? Scroll down and click Edit Capacity. On the next page you can re-set the capacity for your price bands. Go here for more info about Price Profiles

4. Reserved Seating? To edit the Availability Statuses that are assigned to the performance, click Edit Availability. For more info about Availability, go here

5. Want to cancel a performance? Click Cancel and this will mean that no channels will be able to sell tickets to this performance

6. Click Edit to make further changes to the performance, including:

• Start/End Date
• Time Zone
• Channels On/Off Sale
• Tags
• Price Profile
• Notes

7. Click Submit to save changes

Editing multiple performances

1. Go to the Events page and select your Event. This will straight onto your Performances page

2. Use the Filter bar to find specific performances. You can filter by:

a) Start Date - of performances. Choose between is before, is after, is between, is equal to, is before or on, is on or after. Then select the date and time options from the dropdown

b) Start Time - of performances. Choose between is before, is after, is between, is equal to

c) End Date - see Start Date

d) End Time - see Start Time

e) Created At - when the performances were created. Choose between is before, is after, is between and select the date and time options from the dropdown

f) Day of Week - of performances, e.g. select Friday to see all Friday performances

NOTE - you can use different filters together to find performances, e.g. Start Date and Day of Week to find all Tuesday and Wednesday performances after 1st December 2024:

3. Select the tick box next to the performances you want to change to access the Action bar. If you'd like to select all performances click the top-left tick box which will select all performances on that page

If you have performances across multiple pages, you can click Select All on the Action bar which will select all your performances

4. You can use the Action bar to make bulk edits to:

a)  Start Date

b)  Start Time

c)  Price Profile - assign/edit Price Profiles here once you've created them on the Prices tab

d)  Channel On/Off - edit your On/Off Sale Schedules for your Channels. The Channels that are on sale now will show on the Performance list

e)  Availability - assign/edit Availability Status for performances (only if you have Reserved Seating)

f)  Products - link or un-link any products to performances and set a stock level if you wish. For more info about Products, go here

g)  Discounts - link or un-link any discounts to performances. You can also manage discount visibility on the Discounts page, see here for more info

h)  Tags - add and/or remove in bulk 

i)  Delete performance - you can only delete a performance if it has no sales, discounts or products attached to it. Follow the steps above to unlink products or discounts

NEXT STEP:
Ready to go on sale on your website? Set up your Customer-Facing Booking Flow
Ready to sell tickets at Box Office? Set up your Purchase Flows