Scroll down for the Step-by-Step Guide on how to create a Delivery Method
KEY TERMS & TIPS:
What is a Delivery Method?
The type of ticket delivery you would like for your events, e.g. E-tickets or Post.
It is where you can set how and when you would like your customer to receive emails and tickets.
How do I create a Delivery Method?
From the Tools page, where you can select the Delivery Method option and enter the details.
Here you can add an Email Sequence, where you can attach the Email Templates you've created and choose the time you'd like them to be sent.
See our Step-by-Step guide below for more info.
How can I add a specific Ticket Template to my Event?
On the Event Settings page, you can choose the Print Rules for the tickets that use this Delivery Method (i.e. when you want the barcode to be generated) and attach your Ticket Template.
See our step 6 on the Step-by-Step guide below for more info.
NOTE - Delivery methods are set at the Channel level, not the Event level. While you can add an Event-specific Ticket Template to your Delivery Method (see above), it is not possible to specify a Delivery Method to a singular Event. This means that if you add a Channel to a Delivery Method, it will then appear for all Events that have been given access to that Channel.
If you have multiple Events, it is therefore a good idea to add a generic Delivery Method that can be used for all events - but you can still control the specific tickets customers receive on the Event Settings page.
What are Email and Ticket Templates?
Where you can customise/design what your emails and tickets look like to your customers.
For more info about Email Templates, go here.
Fore more info about Ticket Templates, go here.
What do I need to do before creating a Delivery Method?
Sign up to a Line-Up account.
Set up your Organisation.
1. Go to the Tools page on the left hand side and click Delivery Methods, then New Delivery Method
2. Add Details:
c) Price - this will be added to the basket total. If no charge just enter 0.00
d) Tax Rate - select from the dropdown
e) Channel Access - select which channels can access this delivery method
f) Add Email Sequence - choose what emails should be sent to customers selecting this delivery method by clicking Add New Email and selecting the following options:
- Email Template - select from the dropdown these will need to be created prior to this step. Go here for more info
- Send Time - select either At Point of Booking or Specific time before/after the send time and select your time options
- Attach Ticket Template associated with this delivery method - optional
- Click Save
g) Image - optional, upload a .jpg or .png file, no larger than 1MB
4. Click Submit
5. Edit or Delete Delivery Method if you need to make changes by clicking Manage on your Delivery Method list
6. Add your Ticket Template to the Delivery Method by selecting the Print Rules:
NOTE - you'll need to do this in order for your customer to receive their tickets. If no Print Rules are set up and no Ticket Template is attached, customers will not receive barcodes or tickets
a) Go the Events page and select your Event
b) Click the Settings tab, and you'll get taken to the Delivery Methods page
c) Click the pencil icon on the Delivery Method you want to set Print Rules for
d) When would you like the barcodes to be generated for your tickets?
- Immediately - barcodes will be generated once the order is placed
- Scheduled - set date and time for the barcodes to be generated
e) Do you have a Ticket Template attached to your Delivery Method? Select from the drop-down (these will need to be created prior to this step. Go here for more info)
f) Click Save
g) The Print Rules will then show on the Settings page for your event, which you can edit at any time