Delivery Methods

Scroll down for the Step-by-Step Guide on how to create a Delivery Method

KEY TERMS & TIPS:

What is a Delivery Method?
The type of ticket delivery you would like for your events, e.g. E-tickets or Post.
It is where you can set how and when you would like your customer to receive emails and tickets.

How do I create a Delivery Method?
From the Tools page, where you can select the Delivery Method option and enter the details.

Here you can add an Email Sequence, where you can attach the Email Templates you've created and choose the time you'd like them to be sent.

You can also choose what contact details are required from your customers at checkout, i.e. whether address and/or phone number is required, for your Delivery Method.

See our Step-by-Step guide below for more info.

How can I add my Delivery Method to an Event?
On the Event Settings page, you can activate the Print Rules for the Delivery Method by setting when you want the barcode to be generated and attaching your Ticket Template.

NOTE - you'll need to do this in order for the Delivery Method to show in the booking flow for the event. If no Print Rules are activated and no Ticket Template is attached, customers will not receive barcodes or tickets.

See here for more about Print Rules.

Can I set specific Delivery Methods for different Events?
Yes, you just need to make sure that Print Rules are active only for the Delivery Method(s) you want to use on that Event.
See here for more info.

Can I change the set-up of my Delivery Method after my Events have gone on sale?
Yes, but those changes will only apply to future bookings.

Customers will receive their emails/tickets according to the templates and schedules that were in place at the time of their booking, so any changes will only apply to future orders that take place after the Delivery Method has been updated.

What are Email and Ticket Templates?
Where you can customise/design what your emails and tickets look like to your customers.
For more info about Email Templates, go here.
For more info about Ticket Templates, go here.

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STEP-BY-STEP GUIDE:

1. Create New Delivery Method 

a) Go to the Tools page on the left hand side

b) Click Delivery Methods and then New Delivery Method

2. Add Details

a) Name

b) Description

c) Price - this will be added to the basket total. If no charge just enter 0.00

d) Tax Rate - select from the dropdown

3. Customer Preferences

a) Optional, choose which additional contact details (as well as name and email address) are required from the customer at checkout

b) You can choose the following (you can choose both or none if you'd like):

• Requires address
• Requires phone number

4. Channel Access

Select which channels can access this delivery method

5. Add Email Sequence

Choose what emails should be sent to customers selecting this delivery method by clicking Add New Email and selecting the following options:

a) Email Template - select from the dropdown these will need to be created prior to this step. Go here for more info

b) Send Time - select from:

• At point of booking
• Specific time before/after the performance start time
• Specific time after the transaction completes

c) Attach Ticket Template associated with this delivery method - optional

d) Click Save

NOTE - customers will receive their emails according to the templates and Email Sequences that were set at the time of their order. If you change any of your Email Templates or the Send Time for them, this will then only apply to future orders.

6. Image

Optional - upload a .jpg or .png file, no larger than 1MB

7. Click Submit 

8. Edit or Delete Delivery Method

a) If you need to make changes, click Manage on your Delivery Method list

b) Delete if necessary

b) Or click Edit to make changes and Submit

NEXT STEP: Activate Delivery Method on your Event by setting the Print Rules