Email Templates

Scroll down for the Step-by-Step Guide on how to create an Email Template

KEY TERMS & TIPS:

What is an Email Template?
Design what your emails look like to your customers by creating templates.
These could be booking confirmation emails, pre/post show emails, etc.
You'll get given a Default Line-Up Confirmation Email you can select for your event when you sign up, but you can also create as many of your own as you'd like.
You can attach these to your event via the Settings tab.

How do I create an Email Template?
From the Tools page, where you can select the Email Template option before entering the details and adding your template text.
See our Step-by-Step guide below for more info.

What are Merge Tags and how can I use them for my Template?
Transaction-specific data/code that you can insert into your HTML Email Templates.
This could be data such as event name, customer name, ticket specifics, etc.
There are different kinds of Tags depending on the data that you want to include, and you choose these from a list that we make available to you.
See here for more info.

How do I add an Email Template to my Event?
On your Event Settings page.
You just need to set up your Event before you add it on - more info on how to do that here.

What do I need to do before creating an Email Template?
Sign up to a Line-Up account.
Set up your Organisation.

STEP-BY-STEP GUIDE:

1. Select and then

2. Select

3. Add Details:

a) Name

b) From Email Address - the address you would like to send the template out from

c) Reply To Email Address - the address you would like any replies to the email to go to

d) Email Template Description - describing the content of your email e.g. About Your Upcoming Visit

4. Select Template Type:

a) HTML:

• Design your HTML template in your email service or HTML designer (e.g. mailstudio.app)
• Copy and paste the HTML template you've designed into the Template box on the left hand side
• Want to insert any Merge Tags? See here for the full list of Tags available
• Check how it appears to the customer in the Preview box on the right hand side

b) Text:

• Enter the text for your email in the Template box on the left hand side
• Check how it appears to the customer in the Preview box on the right hand side

5. your Template
6. Want to make it your Default Email Template? Select on your Email Template list
7. Delete or Edit Template if you need to make changes by clicking on the Template list

NEXT STEP: Create Opt-Ins for your Event