Discounts

Scroll down for the Step-by-Step Guide on how to create a Discount

KEY TERMS & TIPS:

How do I create a Discount?
From the Discounts page and entering the details including Name, Rate and Coupons.
For more info, see our Step-by-Step Guide below.

What is a Coupon?
The codes that your customers will enter when applying a discount - this is different to the name of your Discount as a whole.
You can have as many Coupons as you like per discount, with different Start and End times if you wish.
This is helpful for reporting as you can see the figures for multiple codes for an offer/campaign.
You have the choice between uploading them, creating them manually or to have them automatically generated.

How do I add my Discount to to my Event and Prices?
Via your Price Tables and selecting the Discount Mode toggle.
Here you can add your Discount to your variants and it will show the reduced prices when you select this mode.
For more info, see step 8 in our Step-by-Step Guide below.

Can I control who can see my discount and when?
Via the Visibility tab, where you can choose a Visibility Start and End Date for the the Channels you want the Discount to appear for. For more info, see step 5 in our Step-by-Step Guide below.
You can also link your Discount to specific Performances (see below) if you need.

How do I link my Discount to certain Performances of my Event?
Via the Performances page of your Event and adding them to either individual or multiple performances using the Action bar.
For more info, see step 5c in our Step-by-Step Guide below.

Do I need to link Discounts to Performances in order for it to show in the Box Office?
Not necessarily - as long as it has been granted the correct Channel access, it will be available on all performances for those channels once it's created.

However, if you wanted to control exactly which performances you would like it to be available for then you would need to link it via the Performances page of the Event.

If after that you would like to link the Discount to another Event, then you would need to link it to those specific performances as well.

How do I apply my Discount at Box Office?
On the Box Office page, once you have selected your event and performance you want to sell tickets for, you can then select Add Discount Code and enter the coupon code to show your discounted prices, which you can then add to your basket.

However, if you have selected the Automatically apply discount to channels? option for your Discount, then the discounted prices will automatically show as an option to select alongside your full priced items. For more info, go here.

What do I need to do before creating a Discount?
Sign up to a Line-Up account.
Set up your Organisation.

STEP-BY-STEP GUIDE:

1. Select and then

2. Add Details:

• Name - the label that will show on discount reports (this is different to the code that customers enter. See more under Coupons below)
• Description - for internal use only, this will not be shown to ticket buyers
• Tags - for internal use, to help differentiate your discounts. These will appear in your Discounts list
• Discount rate - select between Percentage or Fixed discount (i.e. £10 off the price)
• Enter amount

3. Select option for Coupon creation:

a) Manually create codes

• Name of code - the code that they buyer enters when applying the discount
• Limit the number of times this coupon can be used? - enter number of times this coupon can be used (NOTE - this is the number of times this specific coupon can be used, not the discount as a whole)
• Start Date / Time (optional)
• End Date / Time (optional)
• Manually enter as many coupons as you would like

b) Generate codes for me

• How many codes do you need? (these will then be automatically generated)
• Limit the number of times this coupon can be used? - enter number of times each coupon can be used
• Start Date / Time (optional)
• End Date / Time (optional)

c) Upload codes

• Download our Coupon CSV Template
• Create codes on the CSV spreadsheet
• Drop file or browse to upload

4. Select

5. Manage Discount Visibility:

a) Select the Visibility tab

b) Channel Visibility - select on a Channel and select a Visibility Start and End Date from the following options:

• Never
• Always
• Specific date and time - select date and time options from the dropdown

c) Apply to Channels - would you like to automatically apply discount to channels? If yes, select the toggle and

NOTE - if this option is enabled any purchases made through the selected channels will automatically see the discounted price, which they can select at Box Office

d) Link Performances - would you like to limit which performances this Discount is available? (If no, skip to step 6):

• Select and click into your Event
• Select next to the Performances you want to link the Discount to to or find performances using the Filter bar
• Select the  icon on the Action Bar
• Select your Discount from the drop down
• Select Link to Performances or Remove from Selected Performances
• your Discount
• To see linked performances, go back to and select your Discount
• Select the Visibility tab and scroll down to Linked Performances. You will then see the list of performances that have been linked to the Discount

e) Want to un-link a Product from Performances? (if no, skip to step 6):

i) Individually:

• In the Linked Performances section on the Discount Visibility Page, select  on an individual performance
• Select on the pop-up to un-link

ii) In bulk:

• Select the Performances tab on your Event
• Select next to the Performances you want to link Discounts to or find performances using the Filter bar
• Select the  icon on the Action Bar
• Select your Discount from the drop down
• Select Remove from Performances
•  to unlink 

NOTE - by default a Discount will appear for all events and all performances. By linking the Discount to performances it will then only appear for these specific performances. If after that you would like the Discount to appear for another Event, then you would need to link it to those specific performances as well

6. To view Coupons, select the Coupons tab and then

You can then do the following:

• Select the Coupon to manage
• Edit Coupon - e.g. to Code, number of times it can be used, Start Date/Time & End Date/Time
• Archive coupon if you wish
• Download a CSV of linked coupons for a discount by selecting

7. Archive or Edit Discount:

• If you need to make changes to Discount Details, Visibility or Coupons, select  on your Discount list
• On the Edit page, select if you'd like it to be removed from the Discount list
• To unarchive, select on the discount list and select the Archived?  box
• On the Edit page of the Discount, select and it will be placed back on the Discount list

8. Add Discount to Prices:

a) Go to and select your Event

b) Go to the Prices tab and select your Price Table

c) Select

d) Select

e) Select

f) From the pop-up, select your discount from dropdown

g) Select which Variant(s) it applies to

h) Select  and you'll see the discounted price per Band

i) Want to override the discount price for a Variant? Enter the new price for the discounted Variant per Band. If you'd like to remove the discount from a specific price for a Band, right-click on a price and select

j) Select and check details are correct

k) Happy? Select to update Prices with your Discount

NEXT STEP: Create Products