Managing User Permissions

You can grant others access to view and/or manage aspects of your event tickets.

Line-Up has the following roles:

Inventory Manager
This grants the user access to the inventory report and the ability to edit live capacity and ticket inventory numbers

Financial Reporting
This grants the user access to the sales report for the event

Agent
This grants the user access to sell tickets to the event via the API (requires them to integrate with the Line-Up API).

Front of House
This grants the user access to the issue tickets widget for selling tickets and issuing comps and the attendee list for check-in management.

Admin
This grants the user almost full access to the event. They can edit the event, update inventory, access reports and manage users. The only thing Admin users can't do is issue refunds, cancel ticket or make transfers.

To grant someone access to one of those roles, follow these steps:

1. Go to the event management page
2. Click the manage users tab at the top
3. Click the invite user button
4. Add the email address of the person you are inviting
5. Choose the permission option you want to grant them
6. Click the Add User button

This will send the user an invite. When they click the link and either login or create an account (if they don't already have one), they will then have the access you have granted.

For any issues receiving or accepting invites that invitees report, please see the support article here