Visibility Rules - Set up Capacity-Based Pricing

Scroll down for the Step-by-Step Guide on how to set up capacity-based pricing

KEY TERMS & TIPS:

How do I set up capacity-based pricing?
By adding Visibility Rules to your Price Variants which determine that this price will only be visible when a certain amount of the Price Band or Venue Plan is sold.
You'll just need to add your different prices before adding these rules.

What are Visibility Rules?
A way of restricting when/how your prices are visible for ticket buyers.
You can restrict a price's visibility by customer tag, performance date/day/tag and amount of price band or venue plan sold.
For more info about Visibility Rules, see here.

How do I set a capacity-based Visibility Rule?
On the Price Table for your Event, right-clicking on a Variant and selecting Manage Visibility.
You can then set the amount sold on your Price Band or Venue Plan for when you want this price to appear.

See our Step-by-Step guide below for more info.

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STEP-BY-STEP GUIDE:

1. Create a new Visibility Rule

a) Click the Prices tab and select your Price Table. Haven't created one yet? Go here for GA and here for Reserved Seating instructions

b) On the Price Table page, click Duplicate As Draft to create a new draft version of the Price Table

c) Make sure you have created the different Price Variants that you want your rules to apply for. For example:

• You may have two different Full Price Variants - one with a higher price than the other
• The lower priced Variant will appear until 50% of the Price Band is sold
• The higher priced Variant will appear once 50% of the Price Band is sold

d) Right click on the Variant you want to create a Visibility Rule for and click Manage Visibility

2. Add Ruleset

a) Name

b) Description - for internal use

c) Type - select All Rules must apply

3. Select Capacity-Based Rules

a) From the dropdown options, select 

• Price Band or Venue Plan
• Unit Capacity Sold or Percentage Capacity Sold
• If Venue Capacity Sold, choose from is, is greater or equal to or is less than or equal to 
• If Percentage Capacity Sold, choose from is greater than or is less than
• Enter the numerical values that your Venue Plan or Band is sold at for the rule to apply

FOR EXAMPLE:

If you have a lower-priced Variant that you only want to appear before the capacity of your Price Bands reaches 50%, select:

• Price Band
• Percentage Capacity Sold
• is less than
• 50%

Similarly, if you have a higher-priced Variant that you only want to appear after the capacity of your Price Bands reaches 50%, select these options:

• Price Band
• Percentage Capacity Sold
• is greater than
• 50%

b) Click Save Ruleset

c) The eye icons will then appear on the Variant after the ruleset has been saved

4. Save, Review and Publish

a) Save Price Table - NOTE, you must click Save before reviewing and publishing

b) Click Review 

c) Check details and click Publish & Make Active. NOTE - the Price Table must be published in order for the rules to go live

NEXT STEP:
Want to set further limitations/rules for your tickets? Add Basket Validation Rules