Edit Seats on Venue Plan (Reserved Seating)

Scroll down for the Step-by-Step Guide on how to make changes to your seats on a Reserved Seating Venue Plan

KEY TERMS & TIPS:

How do I edit a Venue Plan?
By clicking the 3 dots next to the Venue Plan and clicking Edit Venue Plan.
You'll then be taken to the Venue Plan builder where you can make and save your changes.

What changes can I make to the seats on my Venue Plan?
You can change the following:

• Number of seats in a row
• Seat Labels
• Seat Index (position in the row)
• Order of Seats
• Seat Spacing

You can also make changes to Areas, Sections, Blocks or Shapes. To see all the functions of the Venue Plan builder, go here.

Can I make any changes to my Venue Plan once events are on sale?
Yes, but please consider the following before making any changes:

• If you'd like to add or change seats on a row, make sure you click Lock Seat Labels before making any changes, so that seat indexing/number ordering remains the same:

• You can only delete items from Venue Plans if they have no sales, prices, discounts or products attached to them.

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STEP-BY-STEP GUIDE:

1. Edit Venue Plan

a) Go to the Venues page, then the Venue Plans tab

b) On your Venue Plan list, click the 3 dots to the right of the plan to see these options:

• Edit Plan - edit plan design on venue plan builder
• Rename Plan
• Manage Seat Types - add or remove Seat Types to your plan. For more info, go here
• Basket Validation - create a single seat validation rule for the venue plan, which states that a transaction can't leave a single unsold seat on its own. You can add an Only If which limits this rule to certain Channels. For more info on Basket Validation, go here
• Duplicate Plan - create a copy of the plan and add a name, description and capacity

c) Click Edit Plan to be taken to your Venue Plan builder

2. Add/Remove Seats

NOTE - you can only remove seats if they have no sales, prices, discounts or products attached to them.

a) Already selling from this Venue Plan? If you want to re-order seats, change seat spacing or seat labels, then click the Lock Seat Labels toggle before making any changes. This will ensure that any existing orders won't be affected by these changes

b) To change the number of seats in a row, click on the row you'd like to change and click the left or right arrows next to Number of seats

3. Change Seat Labels and/or Index

a) Click Toggle Select Seat and then the seat you want to change

b) On the right, enter the new number in the Label and/or the Index fields

4. Re-order Seats

a) If you want to change the order of seats, e.g. change the final seat in the row to the first, change the Seat Index to ensure the seats are the correct position in the row (see above)

b) Once you've changed the Index number, click Toggle Select Seat again and click back on the seat or Row

c) Next to Seat Spacing, click left or right to change the order of seats in the row. They should now be in the correct order

5. Change Seat Spacing

a) To change the spacing between seats in an Area, click inside the Area

b) Click the left or right arrows next to Seat Spacing

c) Have Row Labels? You may need to remove these, i.e. change to None, and then add them back in so that they're aligned correctly

6. Save Venue Plan 

a) Click on the plan, outside of your Areas, Sections or Blocks

b) Click Save Venue Plan on the top right

NEXT STEP: Create your Seat Types