Line-Up: The Basics

See below for key info and tips on the best way to use Line-Up

Navigating Line-Up 

Learn our Lingo
Every ticketing company has different terms and tools - take a look at the Line-Up Lingo so you can speak our language.

One step at a time!
We appreciate that this industry moves fast - but we advise to take as much time as you need getting to know Line-Up. Our Welcome Guide breaks down the basic steps you need to get started.

Tips
There are a few things that will really help your Line-Up experience, especially when you start your day:

1. Tabs are your friend - have different Line-Up tabs open on your browser so you can check things like capacities/availability quickly. We recommend having the following tabs open:

• Box Office - for issuing tickets
• Events - so you can check any event info/set-up
• Reporting - for checking figures nice and quickly

2. Can't see what you think you should be seeing? This may well be because of Channel access.

3. Search bar - you can use this at any time, on any page to find Orders, Events, Customers and Channels.

Help

Confused?
Our Knowledge Centre contains all the answers you need if you get stuck. You can access this at any time by clicking the question mark in the top right corner of the page on Line-Up.

Would you like to speak to someone?
Create a support ticket here and one of our team will able to assist.

How can I ensure that I get the best help?
We will attempt to answer your enquiry as fully as possible, however it really helps us if you're as specific as you can be. This includes:

• Sending us links to the part of Line-Up you're referring to, e.g. an event/performance/order/report
• Sending us screenshots and/or screen recordings of your question/issue. We recommend using Jam links, as that way we can see any network errors.

The Line-Up Community

Product Updates
We are constantly developing the product - see here for the full info on how we go about it.

Company News
Every month we send out a Line-Up Community newsletter with company news, product updates and tips on how to make the most of the Line-Up system.

Partners
We also partner with third-party agents and digital marketers - see here for info about how we work with them.

NEXT STEP: Learn the Line-Up Lingo