Line-Up Lingo - Key Terms & Concepts

Learn how to use the lingo of Line-Up - scroll down for the key terms and core concepts of our system

Account Settings & Tools 

Organisation
The company you are selling tickets from

User Roles
The roles you can invite your team members to join as, e.g. Admin, Box Office, Finance

Payment Methods
The different ways users can pay for your tickets, e.g. Stripe, Cash

Channels
Where tickets are sold, e.g Box Office, Call Centre, Website

Venues

Venues
The location for your event

Venue Plans
The design for your venue. Build seats or areas with Reserved Seating or assign capacities with a General Admission plan

Seat Types
The categories for your seats if you have Reserved Seating

Events

Event
The experience you're selling tickets for

Performances
The dates and times for your event

Availability Status
Allocations and/or locks on seats if you have Reserved Seating

Tags
Labels you can add to events, performances and customers that help filter your event/customer pages

Pricing

Adjusters
The commissions or fees that can be set inside or outside of your prices

Price Tables
The pricing structure for your event

Band
A group of prices

Variant
Type of price, e.g. Full Price, Concession

Visibility Rule
Set how and when your prices are visible for ticket buyers

Basket Validation
Rules and limitations that you can set for tickets, i.e. what should be in the basket in order to check out

Price Profile
Determine how many tickets are sold for each of your Bands. Add prices to seats if you have Reserved Seating or assign capacities if you have General Admission

Ticket Delivery

Delivery Methods
How you would like your customers to receive their tickets, e.g. E-ticket, Collect at Box Office

Print Rules
When you want your barcodes to be generated and scanned

Ticket Templates
Design what your tickets look like to your customers

Email Templates
Custom templates to send to customers, e.g. pre/post-show emails

Merge Tags
Transaction-specific data/code that you can insert into your HTML Email and Ticket Templates

Opt-Ins
The marketing and/or terms and conditions available for your customers to agree to for your events

On Sale

Payment Terminal
A device for card payments for Box Office sales

Purchase Flows
Booking flows that you can use for selling tickets, e.g. Box Office, Online Checkout

Purchase Channels
Channel-specific booking links that you can create and send to users of your choice

Products
Up-sells for your event, e.g. Programme, Pre-show drink 

Paintbrush
A tool you can use to select multiple seats on a Reserved Seating Venue Plan

Customers

Access Control Devices
Devices that you can use to scan and redeem tickets

Transaction Item List
All transactions/orders for a performance, listed by customer

Email Audit/History
A list of all emails sent, filterable by date and customer

Reporting

Reports
Individual aggregates of data that can be displayed as a table or chart

Dashboards
Groups of reports arranged in a customisable grid

Report Schedules
Auto-sends for a report, according to a schedule of your choice

Line-Up Network

API
A series of URLs that relate to data, which third-party agents integrate with. This is what they use to see and use data they have been given access to, i.e. to be able to sell tickets for an event

Tracking - Data Layer Event
The different tracking events via the Line-Up Purchase Flow

NEXT STEP: Set up your Organisation