Take Performances Off Sale

Scroll down for the Step-by-Step Guide on how to take performances off sale

KEY TERMS & TIPS:

How do I take a performance off sale?
There are three options:

1. Remove Channels from the performance
2. Remove capacity from the Price Profile attached to a performance (see below)
3. Change Band capacities on the Performance page (see below)

See our Step-by-Step guide below for instructions on each step.

How do I take a performance off sale but keep it on the booking flow calendar?
By removing all capacities either from the Price Profile or on the individual Performance page (options 2 and 3 above). By doing either of these, the performance will appear on the calendar but as crossed out.

NOTE - if you remove capacities from the Price Profile, then this will remove capacities from all performances attached to that Price Profile. If you just want to remove capacities from a single performance, you will need to remove capacities on the individual Performance page (option 3).

If a performance has been unlinked from a Price Profile and you'd like to change capacities on multiple performances, you will also need to do option 3, as any changes to the original Price Profile will no longer pull through.

If you remove Channels from a performance then the performance day appears as blank on the calendar.

Can I do this for individual Bands/tickets as well?
Yes, by removing capacities from the individual Bands (see above). This will show Bands/tickets as 'Sold Out' (on a General Admission plan) or blanked out (on Reserved Seating).

What is a Price Profile?
A combination of Venue Plan and Price Table, where you can assign price Bands to seats if you have Reserved Seating, or capacities if you are General Admission.
You will need to create a Price Profile separately before adding/editing them on your Performances page.
More info can be found here.

STEP-BY-STEP GUIDE:

1. Remove Channels from performance:

a) Go the Events page and select your Event. This will take you straight onto your Performances page

b) Select the tick box next to the performance(s) you want to change to access the Action bar

c) On the Action bar, click the Channel icon

d) Click Edit on the Channel you'd like to remove

e) From the On/Off Sale Schedule dropdown options, select either Never on sale or a specific time for the performance to go off sale. Click Save and then Update to publish changes

f) On the booking flow calendar, the performance(s) will then disappear from the dates you've hidden Channels from

2. Remove capacity from the Price Profile:

NOTE - this will remove capacities from all performances attached to the Price Profile. If you just want to remove capacities from a single performance, skip to step 3.

a) Go to the Prices tab on your event and select the Price Profiles bar

b) Select the Price Profile that are attached to the performances you'd like to remove capacities from

c) On the Price Profile page, click the bin icon next to your Bands to remove capacities

NOTE - only do this if the performances you're removing capacities from is linked to the Price Profile, i.e. you haven't changed capacities on the individual Performance page. If it has been unlinked, skip to step 3. See here for more info about Price Profiles

General Admission

Reserved Seating

d) This will change the capacity numbers for your Bands to 0:

e) On the booking flow calendar, the performance(s) will appear as crossed out on the dates you've removed capacities from

3. Change Band capacities on the Performance page:

NOTE - this is recommended for when the performance has been unlinked from the Price Profile. See here for more info

a) Go the Events page and select your Event. This will take you straight onto your Performances page

b) Select the performance you've like to change capacities for

c) On the Performance page, scroll down and click Edit Capacity

d) On the Performance capacity page, click the pencil icon next to each Band to edit capacity

e) On the pop-up, change the capacity number to 0 and click Submit

f) On the Performance page, the capacities will then show as 0 if there have been no sales at this point

NOTE - if there have been sales on a Band, then the capacity remaining number will show as a minus number. This will have no effect on future sales, but it's worth considering when increasing/decreasing capacity further

g) On the booking flow calendar, the performance(s) will appear as crossed out on the dates you've removed capacities from

NEXT STEP: Learn more about managing your Performances