Add Ons - Secure My Booking – Line-Up

Scroll down for the Step-by-Step Guide on how to integrate Secure My Booking as an Add On

KEY TERMS & TIPS:

What is Secure My Booking?
A third-party ticket refund protection organisation that we are integrated with.
It allows ticket buyers to protect their order in case of a cancellation for a one-off fee.
For more info, see here.

How does Secure My Booking work with Line-Up?
You can get Secure My Booking added to your booking flow as part of the checkout page.

Once users have selected their tickets, they can choose to add the Secure My Booking fee to their basket, before entering payment details.

We can add the step to your Customer-Facing Booking Flow and the Box Office flow.

How can I get set up with Secure My Booking?
By contacting us here, where we can introduce you to SMB (if you aren't already in contact) and you can agree on a pricing structure.

Once you are set up with SMB then please send us the agreed pricing in a CSV spreadsheet.

We can then enable the step to the checkout on your booking flow(s).

Can I do refunds/exchanges on orders with Secure My Booking on Line-Up?
Refunds - you will be able to refund tickets on the Line-Up system, however please note Secure My Booking will not refund fees taken. As such, if you choose to do a refund - including refunding the SMB fee - then you will be covering that cost. For more information about how refunds work with SMB, please speak with them directly.

Exchanges - because of the way SMB pricing is calculated (on the whole basket value), you'll need to do a full refund and then a re-sale for the new SMB fee to calculate properly. Please make sure you process the refund and exchange one after the other so it shows up in the reports correctly.

When agreeing terms with Secure My Booking we would advise discussing refunds/exchanges with them to ensure you fully understand the process.

Can I add Secure My Booking information to my Email/Ticket Templates?
Yes, you just need to add the following Merge Tags:

{% for add_on in TRANSACTION.ADD_ONS %} {% if add_on.TYPE == "SECURE_MY_BOOKING" %}

{{ add_on.NAME }}

{{ ORGANISATION.CURRENCY_SYMBOL }} {{
"{:,.2f}".format(add_on.GROSS) }}

{% endif %} {% endfor %}

See here for an example HTML template with Secure My Booking information.
See here for more info about Merge Tags.

STEP-BY-STEP GUIDE:

1. Get set up with Secure My Booking - contact us here to get started

2. How it works on the checkout page:

Customer-Facing Booking Flow - add to basket