Scroll down for the Step-by-Step Guide on how to use the Partial Payment option at Box Office
KEY TERMS & TIPS:
How do Partial Payments work on Line-Up?
When completing a transaction, you can either choose to pay for the entire order with one Payment Method, or split it across different Payment Methods using the Pay partial order balance option.
Once you take payment for part of the order, it will appear in the basket as a Payment Received but you will need to add remaining payments to bring the basket balance to £0 and you can then complete the transaction.
How can I have different payment options?
By creating them as Payment Methods. You can create them on your Settings page, you just need to add the Box Office channel in order to see them on the Payment page when putting through an order.
See here for more info.
Can I do partial refunds?
We do not support partial refunds, however you can split refunds between different payments, i.e. Card and Voucher. The order must be refunded in full in order for the transaction to complete.
If a part-refund for a customer has been agreed, then we recommend refunding this amount directly through your payment provider and then make a note of it on the Line-Up order for reporting.
How do refunds work?
When you start a refund, all items in the order will be added to the basket in the Box Office as items to cancel and refund (they will appear in red). You can refund all the items, or remove those items that you want to keep and still be valid.
Once the basket has the items that you want to refund, select the Payment method(s) to refund to and complete the refund transaction - a new order will then be created that is linked to the original order. See here for full instructions.
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STEP-BY-STEP GUIDE:
1. Selling items
a) Go to the Box Office page and follow the steps to add items to your basket (for full Box Office instructions, go here)
b) On the payment page, select Payment Method from the drop down (you will have needed to create these and grant Channel access prior to this step. See here for more info)
c) If you want to pay for only part of the basket amount using this Payment Method, select Pay partial order balance using this method
d) Enter the amount you're paying with that Payment Method and click Pay & Update Basket Total
e) That payment will then be added as a Payment Received in the basket, just above the remaining balance
f) Add the extra payments to the basket in order to bring the balance to £0. Once you've added the final payment, you can select the Pay total order balance using this method option
g) Click Pay & Update Basket Total and that will create a completed order. NOTE, the Payment Received line must match the Subtotal line in order for the transaction to be completed. If you have processed a payment for part of the Subtotal amount, then you must put through the remaining amount
2. Refunding items
a) On the Order page, click Refund and go through the steps to take you to the Payment page (for full refund instructions, go here)
b) On the payment page, select Payment Method from the drop down
c) If you want to refund part of the basket amount using this Payment Method, select the 'Refund partial payment balance'
d) Enter the amount to refund using this Payment Method and click Pay & Update Basket Total
e) That payment will then be added as a Payment Received in the basket, just above the remaining balance
f) Add the extra refund payments to the basket in order to bring the balance to £0. Once you've added the final payment, you can select the Refund total payment balance
g) Click Pay & Update Basket Total and that will create a completed refund order. NOTE, the Payment Received line must match the Subtotal line in order for the refund transaction to be completed. If you have processed a payment for part of the Subtotal amount, then you must put through the remaining amount
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