Import Barcodes

Scroll down for the Step-by-Step Guide on how to import barcodes

KEY TERMS & TIPS:

What does the Barcodes feature do?
It allows you to import external barcodes for an event, i.e. if you have sold tickets through a third-party and they are not using the Line-Up barcode.
You just need a CSV file of barcodes in order to upload.

How do I import barcodes?
From the Tools page, where you can upload your CSV file of barcodes.
See our Step-by-Step guide below for more info.

What file format do I need for my barcodes?
A CSV file which contains the barcode numbers, performance dates, Line-Up performance IDs, plus any seat information.
You can download our template on the Barcodes page before uploading.
See step 3 in our Step-by-Step guide below for more info.

How will the new barcodes pull through onto my tickets?
You can add the following Merge Tag to your Ticket Templates:

{{ EXTERNAL_QR_CODE }}

This means that the ticket will have one barcode but it now has two codes/references - the one we generate and the new external one. If either code is scanned, the ticket will show as scanned on reports.

Go here for a full list of Merge Tags you can use to your templates.

Will external barcodes work with Line-Up scanners?
We don't currently support external barcodes with our scanners, however they will work with third-party scanners.

If you have sold tickets to a third-party venue, then the best option is to import their barcodes onto Line-Up and these can then be redeemed using the venue's scanners.

For more info about Line-Up scanners, see here.

STEP-BY-STEP GUIDE: