Visibility Rules - Performance Tag

Scroll down for the Step-by-Step Guide on how to create Visibility Rules with Performance Tags

KEY TERMS & TIPS:

What are Visibility Rules?
A way of restricting when/how your prices are visible for ticket buyers.
You can restrict a price's visibility by customer tag, performance date/day/tag and amount of price band or venue plan sold.
For more info, see here.

How can I use performance tag for Visibility Rules?
If you have prices that are performance-specific, then the Performance Tag rule is a useful way of setting visibility for a certain type of performance, i.e. you can set a rule that a price will only show for the performance that has a tag attached to it.

For example, if you have off-peak or peak prices, you can:

• Add 'off-peak' and/or 'peak' as a tag to certain performances
• Create an off-peak/peak price variant on your Price Table
• Add a Visibility Rule and select the 'Performance Tag is' option
• Select the 'off peak' or 'peak' tag
• This price will then only appear when a customer/Box Office staff member selects the off-peak or peak performance on from the calendar

How do I add tags to performances?
Via the Performances tab on the Event page.
You can either add the tag when bulk creating performances or add a tag to a performance individually.

See step 1 in our Step-by-Step guide below for more info.

How do I set a performance tag Visibility Rule?
On the Price Table for your Event, right-clicking on a Variant and selecting Manage Visibility.
You can then use the Performance Tag option when creating your ruleset.

See step 2 in our Step-by-Step guide below for more info.

STEP-BY-STEP GUIDE:

1. Add Tags to performances:

a) Go to the Performances tab on your Event

b) Haven't created your performances yet (if you have, skip to d)? Click New Performance(s)

c) Created performances already (if not, skip to d)? Click into an individual performance and click Edit

d) On the Edit Performance page, scroll down to the Tags section and enter either a new Tag or start to type in an existing Tag and select it from the dropdown

e) Scroll down and Submit performance(s)

f) The Tag will appear next to each performance on the Performances tab

2. Create a new Visibility Rule:

a) Click the Prices tab and select your Price Table. Haven't created one yet? Go here for GA and here for Reserved Seating instructions

b) On the Price Table page, click Duplicate As Draft to create a new draft version of the Price Table

c) Right click on the Variant you want to create a Visibility Rule for and click Manage Visibility

2. Add Ruleset: 

a) Name

b) Description - for internal use

c) Type - select All Rules must apply

3. Select Performance Tag Rules:

a) From the dropdown options, select 

• Performance
• Tag
• is (if you're choosing just 1 tag) or in (if you're adding multiple tags to this price)
• Start to type in your Tag and select it when it appears in the dropdown

b) Click Save Ruleset

c) The eye icon will then appear on the Variant after the ruleset has been saved

4. Save, Review and Publish Price Table - the Price Table must be published in order for the rule to be live

NEXT STEP:
Want to set further limitations/rules for your tickets? Add Basket Validation Rules