Visibility Rules

Scroll down for the Step-by-Step Guide on how to create Visibility Rules for your tickets

KEY TERMS & TIPS:

What are Visibility Rules?
A way of restricting when/how your prices are visible for ticket buyers.
You can restrict a price's visibility by customer tag, performance and amount of price band or venue plan sold.

What are some examples of Visibility Rules?
You may want to use this as a version of dynamic pricing, i.e. show and/or hide prices when a certain amount of tickets from a price band or venue plan are sold.

It is also useful for Access prices, as you can restrict a price to a certain customer tag. NOTE - you will need to have customer login enabled on your Customer-Facing Booking Flow in order to set this up.

If you have prices that are performance-specific, e.g. preview or peak/off-peak prices, then you can use the Performance rule as a way of setting visibility on a certain performance date, day of the week or with a certain tag.

See step 3 in our Step-by-Step guide below for the options you have for creating rulesets.

How do I set a Visibility Rule?
On the Price Table for your Event, right-clicking on a Variant and selecting Manage Visibility.
See our Step-by-Step guide below for more info.

What is a Price Table?
The pricing structure for your event.
For more info, go here.

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STEP-BY-STEP GUIDE:

1. Create a new Visibility Rule

a) Go to the Events page and select your Event

b) Click the Prices tab and select your Price Table. Haven't created one yet? Go here for GA and here for Reserved Seating instructions

c) On the Price Table page, click Duplicate As Draft to create a new draft version of the Price Table

d) Right click on the Variant you want to create a Visibility Rule for and click Manage Visibility

2. Add Ruleset

a) Name

b) Description - for internal use

c) Type - either All Rules must apply or At least one Rule must apply

3. Select Rules

a) Select from the following options:

• Performance - choose from Start Date, Start Time, Tag or Day of the Week and select your options from the dropdown
• Customer - select Tag then is and enter/select your Tag
• Price Band - apply rule on either Unit Capacity Sold or Percentage Capacity Sold; choose is, is greater than or equal to or is less than or equal to and enter the amount
• Venue Plan - see above

b) Click Save Ruleset

c) You'll then see the eye icon on the Variant you've added the rule to

4. Save, Review and Publish

a) Save Price Table - NOTE, you must click Save before reviewing and publishing

b) Click Review 

c) Check details and click Publish & Make Active

NEXT STEP:
Want to set further limitations/rules for your tickets? Add Basket Validation Rules