Update Order Expiry (Reservations or In Basket)

Scroll down for the Step-by-Step Guide on how to update the expiry for an order

KEY TERMS & TIPS:

How do I update the expiry for an order?
By clicking the Update Expiry button on an order page.
See our Step-by-Step guide below for more info.

What does this button do?
It gives you the option to update the expiry of an order to a certain amount of time from now, e.g. 10 minutes or set a custom expiry time.

Can I do this for all orders?
No, just for Reservations and In Basket orders.

Is this the only way to update a Reservation?
You can also click Edit Transaction and once you've amended any of the details, click Save As Reservation on the payment page
For more info about Reservations, go here.

What else can I do on the order page?
Add a note to the order, email tickets to customer, download tickets to print and regenerate barcodes.
If it's a completed order, you can also exchanges and refunds.

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STEP-BY-STEP GUIDE:

1. Find Order

Choose from the following options:

a) Use the Search bar at the top of any Line-Up page to find an order. Use the customer name, email address, event name or reference number

b) Reserved Seating (if not skip to step c)? Right-click on a seat to View Transaction

c) Go to the Box Office page, select your event and performance and on the venue plan, hover over these seats to check the name attached to the booking:

d) Right-click on the seat and you'll see View Transaction appear - click this and the order will appear on a new tab for you:

e) Or you can go to the Orders page and use the Filter bar to find Reservations/In Basket orders. For more info on how to use this page to find your orders, go here

2. Update Expiry

a) At the top right of the page, click Update Expiry 

NOTE - this button will only be available if it is a Reservation or In Basket order.

b) On the pop-up, either:

• Enter a relative expiry time, e.g. 5 minutes from now

• Or choose a custom expiry time - select date and time options from the dropdown

c) Click Update Expiry and the new expiry date and time will appear at the top of the order page

NEXT STEP:
Learn more about Reserving Tickets
Ready to complete order? Use the Box Office flow for General Admission or Reserved Seating tickets