Switch over from Line-Up 1

Line-Up 1 user? Scroll down for the Step-by-Step Guide on how to switch over to Line-Up 2

KEY TERMS & TIPS:

I have a Line-Up 1 account. How do I get switched over to the new system?
The first step is to book a training session with us, where we can take you through the new system.
See our Step-by-Step Guide for more info.

Are there any changeover/training fees?
No, there are no set-up fees for our existing customers.

What will happen to my Line-Up 1 account?
We will be discontinuing Line-Up 1 at some point later in 2024, however, you can still capture data from the events you have previously set up in the meantime. 

We advise to start selling on the new system as soon as you can so as to minimise the number of active sales/events on the previous system.

What are the differences between Line-Up 1 and 2?
Line-Up 2 offers more powerful and flexible functionality, including new performance creation and editing tools; further options for controlling where and how tickets are sold, and a more advanced reporting functionality.
You can find more info here.

I don't have a Line-Up 1 account - how do I join?
You can book a demo with us here.

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STEP-BY-STEP GUIDE:

1. Training 

Book a training slot with us here. In the session, we will take you through the new system and will provide you with a link to create a new account.

2. Organisation set-up

Once you have completed training, you'll need to complete account set-up for your Organisation. Go here for full instructions.

3. Event set-up

Once your Organisation settings are complete, you can set up your Event. Follow the steps here to create your Event and performances.

4. On sale

Ready to go on sale? Follow the steps here to start selling.

NEXT STEP: Book a training slot with us here