Basket Validation - Set Ticket Rules & Limitations

Scroll down for the Step-by-Step Guide on how to create Basket Validation rules for your tickets

KEY TERMS & TIPS:

What is Basket Validation?
It is a way of setting rules/limitations for your tickets.
This will limit the circumstances in which a ticket can be bought, e.g. setting a minimum and/or maximum of the number of ticket types in a basket, restricting an access ticket to a certain customer tag, etc.

Can I set a Basket Validation rule by Channel?
Yes, you just need to select that as an Only If condition and then select the Channels you want to apply the rule to.
See step 3c in our Step-by-Step guide below for more info.

Can I set a Basket Validation Rule by Venue Plan?
If you have Reserved Seating you can create a Basket Validation rule that states that the basket must not leave single seats. 
You can do this on the Venue Plans page - see here for more info.

How do I create a Basket Validation Rule?
On the Price Table for your Event or Product by clicking Basket Validation and creating a new rule.
You'll just need to make sure the Price Table has at least one published/active version and is in draft mode before adding any Validation Rules.
See our Step-by-Step guide below for more info.

What is a Price Table?
The pricing structure for your event.
For more info, go here.

STEP-BY-STEP GUIDE:

1. Create a new Basket Validation Rule

a) Go to the Events page and select your Event

b) Click the Prices tab and select your Price Table - NOTE, you will need to have created, saved and published a Price Table previously in order to add Basket Validation Rules

c) On the Price Table page, click Duplicate As Draft to create a new draft version of the Price Table

d) Click Basket Validation and on the pop-up, click New Basket Validation

2. Add Details

a) Name - for internal use, e.g. Max of 10

b) Description - for internal use, e.g. Customers can't have more than 10 VIP tickets in basket

c) Error Message - this is the message that will appear in the purchase flow when the rules are not met for your chosen tickets/prices, e.g. You have reached the maximum number of tickets to be purchased

3. Add Rule

a) Select a Validation Rule from the dropdown. You can choose from the following:

• Customer must have tag {name} - e.g. only customers with an access tag can purchase certain tickets
• Basket can't have more than {number} tickets at {price} - e.g. a basket can't have more than 20 tickets at Full Price in Band A 
• Basket must have at least {number} tickets at {price}
• Basket can't have more than {number} tickets with {variant} - e.g. a basket can't have more than 10 VIP Variant tickets
• Basket must have at least {number} tickets with {variant}
• Basket can't have more than {number} tickets with {band}
• Basket must have at least {number} tickets at {band} - e.g. a basket must have at least 2 tickets in Couple's Dining band
• Basket can't have more than {number} tickets with {discount}
• Basket must have at least {number} tickets with {discount} - e.g. a basket must have at least 10 tickets for the Full Price - Group 10+ discount price to be applied

b) Add an Only If rule - this will mean that the rule you've added will only apply if the following condition applies:

• If you've created a rule for a price, variant, band or discount and you only want the rule to work when these are in the basket, you'll need to add an Only If
• For example, if you want to set a maximum of a variant that a customer can purchase, you would set the following Validation Rule and Only If:

Rule: Can't have more than 10 tickets from Variant VIP

Only If: Has at least 1 ticket from Variant VIP

This ensures that the max of 10 rule will apply - but only for VIP tickets.

c) This is the way to limit a Basket Validation Rule by Channels. On the Only If dropdown, select either:

• Booking made on channels
• Booking not made on channels

Then select the channels you want to apply the rule to.

d) Click Save Validation Rule and it will be applied to your Price Table. NOTE - changes to Basket Validation are applied immediately and do not require saving the Price Table. However, you will still need to Review and Publish the table for your changes to go live. See here for more info

NEXT STEP:
General Admission? Set up Price Table and set capacities for Bands
Reserved Seating? Set up Price Table and connect Bands to Seats