Change Seat Types in Box Office (Reserved Seating)

Scroll down for the Step-by-Step Guide on how to change Seat Types on Box Office

KEY TERMS & TIPS:

How do I change Seat Types on Box Office?
By using the legend underneath your venue plan, and choosing the Change Seat Types option instead of the Add to Basket option.
For more info, see our Step-by-Step Guide below.

Who has access to this function at Box Office?
You must have Box-Office Admin, Event Manager, Admin or Owner user roles to be able to access this function.  The standard Box-Office user only has access to the Basket function on the box-office.

Can I also do this on the Venues page?
Yes, if you have the correct user permission, i.e. Event Manager, Admin or Owner, you can add/remove Seat Types on the Venues page. This is currently the only way to add a new Seat Type to a venue plan.

On Box Office, though, you can amend Seat Types for a specific performance and also while viewing a live venue plan - so you can see which seats have been sold and/or allocated.

STEP-BY-STEP GUIDE:

1. Go to Event and Performance:

a) Go the Box Office page and select the correct Channel and Purchase flow in the top-right

b) Click on your Event

c) Select the performance you want to change Seat Types for from the calendar

2. Go into Seat Type mode:

a) Scroll down to the pricing legend bottom of the page

b) Change from Add to Basket mode to Seat Type mode by clicking the seats icon in the bottom far right (can't see this option? This will be because you don't have the correct user permission. See here for more info)

NOTE - you can collapse the legend if you need to, in order to see the entire venue plan. Just click the down arrow in the bottom right and the legend will disappear. If you need it up again, click the up arrow

3. Select Seat Type:

a) Zoom in on the venue plan to focus on seats

b) Click on a Seat Type in the price legend. If there are already seats with that Seat Type, the venue plan will highlight just those seats

NOTE - you can only select one Seat Type at a time on the legend when in this mode, but you are still able to add different Seat Types to various seats. See below for further instructions

4. Select seats:

a) Select seats by holding the shift button on your keyboard and bringing up the Paintbrush icon 

b) While still holding down shift, click and drag across seats with the Paintbrush. For more info on the Paintbrush feature, go here

c) To remove any seats you have selected, hold shift + command to bring up the Eraser icon

d) While still holding shift, click and drag with the Eraser icon to deselect any seats you've highlighted

e) Once you've selected your seats, let go of shift to release the Paintbrush and they will be updated with their new Seat Type

5. Want to sell some seats?

a) Go back to Add to Basket mode by clicking the basket icon in the bottom right

b) Select your seats with the Paintbrush and add tickets to your basket. For full instructions on selling tickets, follow the link below

NEXT STEP: Sell tickets at Box Office