Reband Seats in Box Office (Reserved Seating)

Scroll down for the Step-by-Step Guide on how to reband in Box Office

KEY TERMS & TIPS:

What does the Reband function do?
It enables you to change price bands on seats for a performance, which you can do on the Box Office page.

Who has access to the Reband function?
You must have Box-Office Admin, Event Manager, Admin or Owner user roles to be able to access the Rebanding function.  The standard Box-Office user only has access to the Basket function on the box-office.

Can I also do this on the Price Profile page?
Yes, if you have the correct user permission, i.e. Event Manager, Admin or Owner, you can add seats to bands on the Prices or Performances page on the Event.

Rebanding on Box Office, though, allows you to not only do it for a specific performance but also while seeing a live venue plan - so you can reband while seeing which seats have been sold and/or allocated.

How do I reband on Box Office?
By using the legend underneath your venue plan, and choosing the Reband Seats option instead of the Add to Basket option.
For more info, see our Step-by-Step Guide below.

How do I create a Price Band?
On your Price Tables for your event.
With Reserved Seating, you may wish to have Band A, B, C or 1, 2, 3, etc. with different prices.
More info can be found here.

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STEP-BY-STEP GUIDE:

1. Go to Event and Performance

a) Go the Box Office page and select the correct Channel and Purchase Flow in the top-right

b) Click on your Event

c) Select the performance you want to reband seats for from the calendar

2. Go into Reband mode

a) Scroll down to the pricing legend bottom of the page

b) Change from Add to Basket mode to Reband mode by clicking the price icon in the bottom right (can't see this option? This will be because you don't have the correct user permission. See here for more info)

NOTE - you can collapse the legend if you need to, in order to see the entire venue plan. Just click the down arrow in the bottom right and the legend will disappear. If you need it up again, click the up arrow. You can also zoom in and out in order to see all seats and bands.

3. Select seats

a) Want to find seats in a particular band? Click on a Band in the price legend and the venue plan will focus on the seats attached to that Band. You can also do this for an Availability in the row below

b) To go back to all seats and Bands, go into Basket mode by clicking the basket icon and then click the cancel/circle icon to the left of the legend to clear selection

NOTE - you'll then need to click into Reband mode to reband seats. You can only select one band at a time on the legend when in this mode, but you are still able to add seats to different bands. See below for further instructions

c) Select seats by holding the shift button on your keyboard and bringing up the Paintbrush icon 

d) While still holding shift, click and drag across seats with the Paintbrush. For more info on the Paintbrush feature, go here

e) To remove any seats you have selected, hold shift + command to bring up the Eraser icon

f) While still holding shift, click and drag with the eraser icon to deselect any seats you've highlighted

4. Select the new Band for your seats

NOTE - you can reband by either clicking on the Band first and then the seats or the seats first and then the Band. If you are changing the band on lots of seats in different areas, then it may be better selecting the Band first - go to step 4b to see those steps.

a) Select seats first and then Band:

• Once you've selected your seats, let go of shift to release the Paintbrush and then click the Band you'd like to add the seats to on the legend underneath

• Once you've clicked the band, the seats will change to their new colour and the other seats in the band will be highlighted

b) Select Band first and then new seats:

• Once you've selected your Band on the legend, select the seats you'd like to add to the Band with the Paintbrush

• Let go of shift and the seats will change colour to the new Band

5. Want to sell some seats?

a) Go back to Add to Basket mode by clicking the basket icon in the bottom right

b) Select your seats with the Paintbrush and add tickets to your basket. For full instructions on selling tickets, follow the link below

NEXT STEP: Sell tickets at Box Office