Availability Status - Allocations & Locks

To create and edit an Availability Status, follow the simple steps below

1. Create an Availability Status:

a) From the page, select your Event

b) Select the Availability tab, then the Venue Plan you'd like to create a status for

c) Select

d) Select seats using the Select Tool - click and drag to select multiple seats. You can using the Move & Zoom function to pan and zoom the Venue Plan

NOTE - when using the Select Tool, hold the shift button on your keyboard to select multiple regions. If you hold shift then this means that once you have selected a group of seats, you can then select seats from a different row/area to add to the same status.

To remove any seats you have selected either click on a non-seated section of the venue plan, or hold shift and click on the seats you want to remove.

2. Enter details: 

a) Availability Status Name

b) Colour - select using the colour chart

c) Channels - which channel does this availability status apply to?

d) Channel Access - select either:

• Seats only available to selected Channels - this will create an Allocation of those seats to the channels you have selected
• Seats not available to selected Channels - this will create a Lock, locking the seats from your chosen channels

e) Advanced Settings - optional, set activation and/or deactivation schedule and choose the date/time options from the dropdown

f) Tags - limit Availability Status to customers with a specific tag

g) Discounts - select discount from the dropdown to connect Availability Status to

3. Save your Status by selecting

4. Edit or Delete Status by selecting on the Venue Plan Availability list

5. Assign Availability Status to Performances:

a) In bulk:

• Select the Performances tab on your Event
• Select next to the Performances you want to assign Availability Status to

NOTE - the Select all function on the Action Bar will not work when assigning an Availability Status, as we can't guarantee that you have picked the same venue plan across all performances. However, you can still select all performances on a page by clicking the box in the top-left of the Performances page

• Select the  icon on the Action Bar
• Select your Availability Status from the drop down
• Select Apply to Selected Performances
• Availability Status

b) Individually:

• Select the Performances tab on your Event
• Select the Performance you want to add Availability Status to
• Scroll down to Availability section and select
• Select seats using the Select Tool and then select
• From the pop-up, select the Availability Status you want to assign to your seats

6. Edit Availability Status per performance:

a) Select the Performances tab on your Event

b) Select the Performance you want to edit the Availability Status for

c) Scroll down to Availability section and select

d) Click on an Availability status on the right to see the seats attached to the status

e) Want to add more seats to a status? Select new seats using the Select Tool and then to update seats

f) Want to remove seats from a status? Select seats that are currently flashing and then to update seats

g) Want to add a status to this performance? Select and from the pop-up, select the Availability Status you want to assign to your seats

h) Want to remove a status from a performance? On the status, select  

7. Want to remove a Availability Status from multiple Performances?

a) Select the Performances tab on your Event

b) Select next to the performance you want to remove the status from to or find performances using the Filter bar

c) Select the  icon on the Action Bar

d) Select your Availability from the drop down

e) Select Remove from Selected Performances

f) to remove 

TROUBLESHOOTING:

What is an Availability Status?
An allocation or a lock you can create on seats for a Reserved Seating venue plan.
This would be used in scenarios where you want to limit access to, or exclude access from, a certain channel for a specific number of seats.

Why isn't an Availability Status appearing on performances even though I've created it on an event?
Availability Statuses are set for the venue plan, not for the event. So if a status has been created through an event, it will need to be applied to performances for it to work.

I've made edits to an Availability Status - why hasn't it updated on performances I've assigned it to?
This is because you will have made changes to the global Availability Status, not the performances attached to it.
If, after assigning to performances, you edit an Availability Status via the Venue Plan Availability list, then you will need to re-assign to performances.
You can also edit an Availability Status on an individual performance if you wish - see step 6 in the instructions above.

NEXT STEP: Want to change price band capacities for a performance?
Learn how to edit a Price Profile per performance