To use the Transaction Items list for a performance, follow the simple steps below
NOTE - the Transaction Items list includes all completed orders, reservations or in basket items. It also shows when the barcode was generated and if the ticket has been redeemed and/or voided.
If you'd like to know how to manage these items, take a look at our managing tickets articles here.
1. From the page, select your Event
2. From the Performances page, select on your performance
3. Select and you will see a full Transaction Items list for that performance, with the following:
a) Customer Name
b) Item Description - name of the ticket or product
c) Total - cost of the item
d) Transaction Reference
e) Transaction Status - Complete, In Basket or Reservation
f) Barcode Generated At - date and time the barcode was generated. This will update once a new barcode is generated. You can also generate barcodes on the order page once it has been completed - go here for more info
g) Redeemed - if the ticket has been scanned or not. If it has, then it will show as
h) Voided At - if the item has been voided, i.e. refunded or exchanged, then the time and date of the voided transaction will appear here
How can I manage the orders that appear on the list?
By selecting Manage on an item, where you'll be taken to the Order page. Here you can refund/exchange the order, resend or download tickets and generate barcodes.
For more info about managing orders, go here.
Why hasn't my barcode been generated yet?
This might be because the Print Rules for the Delivery Method have been set so that the barcode is generated at a scheduled date and time.
There may also be instances where Print Rules have not been set up yet for the Delivery Method, and/or some orders where you do not want to add a Delivery Method or customer details. In which case you will need to generate the barcode separately.
How can I generate the barcode for a ticket?
You can select the Print Rules for your delivery methods on an event level, choosing to either generate the barcode immediately once the order has been placed or schedule a time for it to be generated.
You can also generate the barcode on the individual order page once it has been completed. For more info about barcodes, go here.
A ticket has been scanned but it isn't showing as redeemed on the Transaction Items.
This could because the scanner has not been connected to your phone or laptop; you need to connect using either bluetooth or a USB cable.
The other reason could be that the scanner device can not read the barcode properly. If this is the case, then it’s best to try the manual option and enter the barcode number and/or check the connection between the scanner device and your phone/laptop.
NEXT STEP: Want to make changes to your Order?
Learn how to Exchange Tickets
Learn how to Refund Tickets