To generate item barcodes for an order, follow the simple steps below
NOTE - if you have a Delivery Method with Print Rules set up, you do not have to use the Generate Barcode option on an order unless you want to generate a new barcode. The Print Rules on an event and products will handle automatically generating a barcode. For more info about Print Rules, go here.
1. Find Order:
a) Use the Search bar at the top of any Line-Up page to find an order. Use the customer name, email address, event name or reference number
b) Reserved Seating (if not skip to step c)? Right-click on a seat to View Transaction.
Go to the Box Office page, select your event and performance and on the venue plan, hover over these seats to check the name attached to the booking:
Right-click on the seat and you'll see View Transaction appear - click this and the order will appear on a new tab for you:
c) Or you can go to the Orders page and use the Filter bar to find the order.
2. Generate Barcode:
a) If the customer was sent their tickets already and can't find them, then you may want to regenerate the barcode (just so nobody else can use the existing barcode that went out). On the Order page, click Barcode - NOTE, the order status (shown in the top left of the Order page) must show as Complete for this button to be available
b) On the pop-up, click Yes and the barcode will be generated/regenerated
c) Want to email this barcode/ticket to the customer? Click Email Order:
On the pop-up, select:
- Email Template - select which template from the dropdown you want to be used for the email
- Delivery Method - select which template from the dropdown for the transaction items
- Attach Ticket Template - attach the template associated with this Delivery Method
d) Click Save and the order will be resent to the email that is attached to the order
3. View Barcode Generated Tickets for a performance:
a) Go to the Events page, select your Event and click Manage on your Performance
b) Click View Transactions on the performance page to see a Transaction Items list for that performance
c) All items with generated barcodes will show a date and time that the most recent barcode that has been generated in the Barcode Generated At column. If this field is empty for the item then it means the barcode has not yet been generated
Why can't I find my order?
If you are using the Search bar to find your Order, you need the customer name, email address, event name or reference number. If the order doesn't appear after this, then you may need to check that the details are correct.
If you are using the Orders page, then you may have it in the wrong filter. Use the Filter bar to ensure that the Complete box is ticked.
Do I need to generate barcodes separately for every ticket?
No, not if there are Print Rules set up for the Delivery Method on the event.
You'll then need to select the Delivery Method in the booking flow when putting through an order.
When would I need to generate barcodes separately?
If a customer says that they haven't received their tickets then you may want to generate a new barcode and resend them the ticket. Doing this ensures that the existing barcode that was originally sent out can't be used, preventing any potential fraudulent use.
There may also be instances where Print Rules have not been set up yet for the Delivery Method, and/or some orders where you do not want to add a Delivery Method or customer details. In which case you will need to generate the barcode and send out tickets after the order has been completed.
How do I change the email attached to an order?
By editing the email on the Customer profile. If you click on the customer's name/email on the top left corner of the order page, you'll get taken to the Customer profile where you can edit the email address as well as their other details.
For more info about managing customers, go here.
NEXT STEP: Download and print tickets