To download tickets for an event, follow the simple steps below
1. Find Order:
a) Either use the Search bar at the top of the page and enter the customer name, email address or reference number attached to the order:
b) Or if you have reserved seating, then you can always check which seats have been booked. Once you get this information, go to Box Office and the correct performance; on the venue plan, hover over these seats to check the name attached to the booking:
Right-click on the seat and you'll see View Transaction appear - click this and the order will appear on a new tab for you:
2. Download Tickets:
Once you're on the order, scroll down to the Items list, check that the information is correct and you can click either Download PDF (which will download a PDF of the ticket which you can print) or Print As and select a specific template for the print:
Why can't I find my order?
If you are using the Search bar to find your Order, you need the customer name, email address, event name or reference number. If the order doesn't appear after this, then you may need to check that the details are correct.
If you are using the Orders page, then you may have it in the wrong filter. Use the Filter bar to ensure that the Complete box is ticked.
Why can't I see the Download PDF or Print As options on my order?
This could be because the order is not Complete yet. If the order status shows as Reservation or In Basket then the original transaction has not been completed and the Download Tickets option will not show. To complete the original transaction, you just need to click the Edit Transaction button at the top of the page.
If the order is Complete then it could that that no Delivery Method was added to the order. If this is the case then you can select Email Order on the Order page and you can select a Delivery Method when sending the customer their tickets.
Why hasn't my customer received their tickets?
This might be because Customer details or Delivery Methods have not been added to the order. If a customer has been added but not delivery method, then you can still use the Print As option on the order, and choose the correct delivery method. You can also send the customer their tickets by clicking Email Order on the Order page.
However, this may also be because the email has been sent to the customer's spam inbox, or they have unsubscribed from Line-Up emails. Contact us here if this is the case.
If a customer hasn't received their tickets, despite the email being sent out, then you may want to generate a new barcode and resend them the ticket. Doing this ensures that the existing barcode that was originally sent out can't be used, preventing any potential fraudulent use.
Fore more info about barcodes, go here.
NEXT STEP: Email order to customer