Regenerate Barcodes

Scroll down for the Step-by-Step Guide on how to regenerate item barcodes for an order

NOTE - if you have a Delivery Method with Print Rules set up, you do not have to use the Generate Barcode option on an order unless you want to generate a new barcode. The Print Rules on an Event and Products will handle automatically generating a barcode. For more info about Print Rules, go here.

KEY TERMS & TIPS:

How do I regenerate barcodes?
Via the Order page and selecting Generate Barcode. This will then generate the barcode that will be used for the customer's ticket.
See our Step-by-Step guide below for more info.

Do I need to do this for every ticket?
No, not if you have set Print Rules for your Delivery Method on the Event.
Then as long as that Delivery Method has been selected in the booking flow, then the barcodes will automatically be generated for that order.

When would I need to generate barcodes separately?
If a customer says that they haven't received their tickets then you may want to generate a new barcode and resend them the ticket. Doing this ensures that the existing barcode that was originally sent out can't be used, preventing any potential fraudulent use.

There may also be instances where Print Rules have not been set up yet for the Delivery Method, and/or some orders where you do not want to add a Delivery Method or customer details. In which case you will need to generate the barcode and send out tickets after the order has been completed.

How can I see if a barcode has been generated for a ticket?
By clicking into a performance on your event and selecting View Transactions.
Next to each item you will see whether a barcode has been generated for it yet and, if it has, the date and time that the most recent barcode has been generated.
See step 3 in our Step-by-Step guide below for more info.

What do I need to do before generating barcodes?
Sign up to a Line-Up account.
Set up your Organisation.

What do I need to have created by this point?
Your Venues.
Your Channels.
Your Event by completing the Info page.
Your Performances.
Your Price Tables and Price Profiles.
Your Delivery Methods.

STEP-BY-STEP GUIDE:

1. Find Order:

a) Use the Search bar at the top of any Line-Up page to find an order. Use the customer name, email address, event name or reference number

b) Reserved Seating (if not skip to step c)? Right-click on a seat to View Transaction.

Go to the Box Office page, select your event and performance and on the venue plan, hover over these seats to check the name attached to the booking:

Right-click on the seat and you'll see View Transaction appear - click this and the order will appear on a new tab for you:

c) Or you can go to the Orders page and use the Filter bar to find the order.

For more info on how to use this page to find your orders, go here

2. Generate Barcode:

a) If the customer was sent their tickets already and can't find them, then you may want to regenerate the barcode (just so nobody else can use the existing barcode that went out). On the Order page, click Barcode - NOTE, the order status (shown in the top left of the Order page) must show as Complete for this button to be available

b) On the pop-up, click Yes and the barcode will be generated/regenerated

c) Want to email this barcode/ticket to the customer? Click Email Order:

On the pop-up, select:

• Email Template - select which template from the dropdown you want to be used for the email
• Delivery Method - select which template from the dropdown for the transaction items
• Attach Ticket Template - attach the template associated with this Delivery Method

d) Click Save and the order will be resent to the email that is attached to the order

3. View Barcode Generated Tickets for a performance:

a) Go to the Events page, select your Event and click Manage on your Performance

b) Click View Transactions on the performance page to see a Transaction Items list for that performance

c) All items with generated barcodes will show a date and time that the most recent barcode that has been generated in the Barcode Generated At column. If this field is empty for the item then it means the barcode has not yet been generated

NEXT STEP:
Want to make changes to your order? Exchange or Refund Tickets
Want to make changes to customer details? Learn how to manage customers