Scroll down for the Step-by-Step Guide on how to use a Transaction Items list on a performance
KEY TERMS & TIPS:
What is the Transaction Items list?
It is a list of all transaction items for a performance. This includes all completed orders, reservations or in basket items.
It also shows when the barcode was generated and if the ticket has been redeemed and/or voided.
For more info about selling tickets, go here.
For more info about scanning and redeeming tickets, go here.
Where can I find my Transaction Items list?
By clicking into a performance on your event.
See our Step-by-Step guide below for more info.
How can I generate the barcode for a ticket?
You can select the Print Rules for your delivery methods on an event level, choosing to either generate the barcode immediately once the order has been placed or schedule a time for it to be generated.
For more info about delivery methods, go here.
You can also generate the barcode on the individual order page once it has been completed. For more info about barcodes, go here.
How can I manage the orders that appear on the list?
By selecting Manage on an item, where you'll be taken to the Order page. Here you can refund/exchange the order, resend or download tickets and generate barcodes.
For more info about managing orders, go here.
What do I need to do before viewing my Transaction Items List?
Sign up to a Line-Up account.
Set up your Organisation.
What do I need to have created by this point?
Your Event by completing the Info page.
Your Price Tables and Price Profiles.
Your Delivery Methods and Opt Ins.
1. From the page, select your Event
2. From the Performances page, select on your performance
3. Select and you will see a full Transaction Items list for that performance, with the following:
a) Customer Name
b) Item Description - name of the ticket or product
c) Total - cost of the item
d) Transaction Reference
e) Transaction Status - Complete, In Basket or Reservation
f) Barcode Generated At - date and time the barcode was generated. This will update once a new barcode is generated. NOTE - you can set these rules on the Event Settings - go here for more info. You can also generate barcodes on the order page once it has been completed - go here for more info
g) Redeemed - if the ticket has been scanned or not. If it has, then it will show as
h) Voided At - if the item has been voided, i.e. refunded or exchanged, then the time and date of the voided transaction will appear here
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