Scroll down for the Step-by-Step Guide on how to use a Transaction Items list on a performance
KEY TERMS & TIPS:
What is the Transaction Items list?
It is a list of all transaction items for a performance. This includes all completed orders, reservations or in basket items.
It also shows when barcodes were generated for the order and if the items have been redeemed and/or voided.
For more info about selling tickets, go here.
For more info about scanning and redeeming tickets, go here.
Where can I find my Transaction Items list for a performance?
By going to your Events page, selecting your Event and the performance you're looking for.
See our Step-by-Step guide below for more info.
How can I generate the barcode for a ticket?
You can select the Print Rules for your Delivery Methods on the Event Settings page, choosing to either generate the barcode immediately once the order has been placed or schedule a time for it to be generated.
For more info about Delivery Methods and Print Rules, go here.
You can also generate barcodes on the individual order page once it has been completed. For more info about barcodes, go here.
How can I manage the orders that appear on the list?
By clicking Manage on an item, where you'll be taken to the Order page. Here you can refund/exchange the order, resend or download tickets and regenerate barcodes.
For more info about managing orders, go here.
Is this the only way to view attendees for my performance?
No, you can also create a report that shows attendees for a performance, as well as whether their barcodes have been redeemed. See here for more info.
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STEP-BY-STEP GUIDE:
1. Go to the Events page, select your Event and click Manage on your Performance
2. Click View Transactions on the performance page
3. You will then see a Transaction Items list for that performance with the following:
a) Customer Name
b) Item Description - name of the ticket or product
c) Total - overall cost of the item
d) Transaction Reference
e) Transaction Status - Complete, In Basket or Reservation
f) Barcode Generated At - date and time the barcode was generated. This will update once a new barcode is generated. NOTE - you can set Print Rules rules for barcodes on the Event Settings page - go here for more info. You can also generate barcodes on the order page once it has been completed - go here for more info
g) Status - if the barcode has been scanned or redeemed. If it has, then it will show as a tick. This is also where you can check-in the item's barcode - if there's no barcode then an error icon will appear. See here for more instructions on this
h) Voided At - if the item has been voided, i.e. refunded or exchanged, then the time and date of the voided transaction will appear here
4. Want to manage any of the orders, i.e. exchange or refund? Click Manage on any of the items in the list. Go here for more info on managing orders
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