Scroll down for the Step-by-Step Guide on how to use the Search bar
KEY TERMS & TIPS:
What can I search for on Line-Up?
You can use the Search bar to find Orders, Events, Customers and Channels.
Where is the Search bar and how do I use it?
You can find the Search bar at the top of the page anywhere on Line-Up.
See our Step-by-Step guide below for more info.
Why can't I find what I'm looking for in the Search bar?
If no results are appearing, then you may need to check that the details are correct.
Otherwise, contact us here.
How can I make these easier to find?
As a shortcut to finding an event, order, customer or channel, we suggest editing them and adding a unique Tag that will help filter what you're looking for.
Why isn't my customer name appearing even though they have made an order?
This could be because the Skip Customer option was selected at Box Office. To find the order, try searching for the event name or reference number instead.
To add a customer, use the Customers page and add their details there. See here for more info about about managing customers.
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STEP-BY-STEP GUIDE:
Click into the Search bar at the top of the page anywhere on Line-Up:
You can use the Search bar to find the below:
1. Events
To find your event, type in:
- Event name
- Venue name
- Tag
2. Orders
To find an order (Complete, Reservation or In Basket) - type in:
- Customer name
- Email address
- Event name
- Reference number
3. Customers
To find a customer, type in:
- Customer name
- Email address
- Tag
4. Channels
To find a channel, type in:
- Channel name
- Tag
NOTE - if multiple options have appeared for you to select after entering your search, then you can click show all results to see the options listed for you to check the details:
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