Scanning & Redeeming Tickets

To scan and redeem tickets, follow the simple steps below

1. Create a new Access Control Device:

a) Go to the Tools page, click Access Control Devices and then New Device

b) Enter details:

• Device Name - the device's username that will be used to login to the Scanning App
• Device Nickname - e.g. myvenue
• Device Description - help identify your devices more easily

• Device Password - used for login to the Access Control web app - must contain at least 12 characters including at least one letter, number and special character. Confirm password underneath
• Tags - help identify and group your devices

c) Click Submit to save your Device

d) Edit or Delete device if you need to make changes by clicking Manage on your Devices list

2. Use device to scan tickets:

a) Phone or tablet (with camera function):

• Head to the Access Control web page on your phone/tablet browser
• Log into the portal using your device name and password

• On the camera page, point camera at barcode on the customer's ticket

• Once barcode has been scanned successfully, tap Scan Next Ticket to repeat process

 b) Scanner:

• Connect your phone, tablet or other mobile device (i.e. Zebra) to your scanner device, either via bluetooth or a USB cable
• Head to the Access Control web page on your device's browser
• Log into the portal using your device name and password
• On the top-right corner of the web page, select the scanner icon 

• Using your scanner device, scan the barcode on the customer's ticket
• Once the barcode appears in the barcode box on the Access Control page, click Submit
• Once barcode has been scanned successfully, click Scan Next Ticket  to repeat process

c) Enter barcode manually:

• Head to the Access Control web page on your phone or tablet browser
• Log into the portal using your device name and password
• At the bottom of the page, click Enter Code Manually

• Enter the number underneath the customer's barcode and then click Submit

• Once the barcode has been read successfully, click Scan Next Ticket to repeat process

3. View Redeemed Tickets for a performance:

a) Go to the Events page, select your Event and click Manage on your Performance

b) Click View Transactions on the performance page 

c) You will then see a Transaction Items list for that performance. All orders that have been scanned will have a tick in the Redeemed column

TROUBLESHOOTING:

What is an Access Control Device?
It is the device that you use to scan tickets.
You can create a login for a device on Line-Up and connect this to our Access Control scanning portal, where you can use it to scan and redeem tickets.

What scanning device can I use for Access Control?
We recommend using either a phone/tablet or a portable barcode scanner (which can be purchased via Amazon) to scan tickets.
The Access Control portal works with any phone or laptop browser; the easiest option would be to log in to the Access Control browser on a mobile phone and then use the camera on the phone to scan customer tickets.

Access Control is not updating when I scan tickets using my barcode scanner.
This is because the scanner has not been connected to your phone or laptop.
You need to connect using either bluetooth or a USB cable. We recommend reading the instructions that come with your scanner to get set up.

Why is the orange 'Warning' message appearing when I scan a ticket?
This means that the ticket is valid for that performance but has already been redeemed - so there's no need to scan that barcode again.

Why is the red 'Warning' message appearing when I scan a ticket?
This could be because the ticket is invalid (and is for another event or performance), in which case double check the information on the customer's ticket.
The other reason could be that the scanner device can not read the barcode properly. If this is the case, then it’s best to try the manual option (see step 2d above) and enter the barcode number and/or check the connection between the scanner device and your phone/laptop.

How can I see which tickets have been redeemed?
Via the export on the Performances page on your Event. This is itemised and includes a field to show if the ticket has been redeemed or not.

NEXT STEP: Sell tickets via the Box Office page