Reserving Tickets

To reserve tickets for an event, follow the simple steps below

1. Select Event and Performance:

a) Select

b) Select which Channel you'd like to reserve tickets under

c) Select your Event

d) On the calendar, select the date and performance you want to reserve tickets for

2. Select Tickets:

a) Reserved Seating event (if not, skip. to step 2b)? Select your seat(s) from the venue plan

b) Select the ticket(s) you want to reserve to your basket. Here you should see any Full Price ticket options and, if the channel has been given automatic access, the discounted prices for this performance. Want to add a discount that hasn't been automatically applied? (if no, skip to step 2c):

• Select
• Enter Coupon code and
• The discounted ticket prices will then appear for you to select if you wish

c) Once you've selected the tickets, they will be reserved in basket and the transaction will begin

d) Select  

3. Add Products to the basket? (if no Products, skip to step 4)

a) Select next to the product(s) you want to add to your basket 

b) Select to go to your Basket

4. Edit Basket:

a) Check that the Basket details are correct

b) Select Delivery Method from the drop down - optional

NOTE - only do this if you would like the customer to receive information once you've saved the order as a reservation:

• If you don't want the customer to receive anything, skip this option. You can attach the delivery method when completing the transaction later on
• If you do, then it might be worth attaching a reservation-specific delivery method

c) Add Customer details, including:

• First Name
• Last Name
• Email Address
• Phone Number - optional
• Address - optional

d) Select your Opt In if you have one

e) Select

5. Save as Reservation:

a) On the Payment Method page, select

b) Choose from the following time options for when you want this reservation to expire:

• Never - reserve them indefinitely (i.e. until you complete the transaction or manually release them)
• Specific Time - select date and time options from the dropdown for when you would like the tickets to be released
• Select

6. Want to complete the transaction?

a) To find your order, either:

•  Use the Search bar at the top of any Line-Up page to find an order. Use the customer name, email address, event name or reference number, or:
• Select and then . Select Reservation on the Filter bar and to see all reserved orders on the Order list

b) Select on your chosen Order

c) On the Order page, select to return to your basket

TROUBLESHOOTING:

Why can't I see my Event when I select my Channel?
This is because your Channel hasn't been granted access to your Event yet. You just need to get in contact with a team member of your organisation who can change Channel access on the Event page.

Why can't I see performances on the Event calendar?
This is because your Channel hasn't been granted access to performances yet. You just need to get in contact with a team member of your organisation who can change Channel access on the Performances page on the Event.

Why aren't discounted price options appearing as an option to select for my tickets?
This is because the option to automatically appear at box office hasn't been selected on the Discount. You just need to get in contact with a team member of your organisation who can change the settings on the Discount page.

Why can't I see Products as an option in checkout?
This is because your Channel hasn't been granted access to Products yet, or they have been unlinked from the performance. You just need to get in contact with a team member of your organisation who can change Channel access on the Visibility tab on the Product page.

Why aren't Opt Ins showing in checkout?
This is either because your Channel hasn't been granted access to an Opt In or it hasn't been attached to the Event. You just need to get in contact with a team member of your organisation who can either change Channel access on the Opt In page or change the delivery settings on the Event page.

Why did a customer receive an email confirmation even though I've only reserved their order?
This will be because a delivery method was attached to the reservation.

If you don't want your customers to receive anything once an order is reserved, then you can choose not to select a delivery method (you can attach one later once you complete the order).

If you do but would like them to receive specific information about reservations, then you can select a reservation-specific delivery method. These can be created on the Delivery Methods page.

Why can't I find my Order after reserving it?
If you are using the Search bar to find your Order, you need the customer name, email address, event name or reference number. If the order doesn't appear after this, then you may need to check that the details are correct.
If you are using the Orders page, then you may have it in the wrong filter. Use the Filter bar to ensure that the Reservation box is ticked.

NEXT STEP:

Ready to complete transaction? Learn how to sell tickets

Learn how to Exchange Tickets

Learn how to Refund Tickets