Scroll down for the Step-by-Step Guide on how to reserve tickets
KEY TERMS & TIPS:
How do I reserve tickets?
By going to the Box Office page and selecting the channel you want to reserve tickets under. Then you can select the performance and add the tickets you want to reserve to your basket and continue to the next step.
Once you have entered the customer details, select the Save as Reservation option and in the pop-up choose to either reserve them indefinitely (i.e. until you complete the transaction or manually release them) or enter a date and time when the reservation should automatically expire and the tickets are released. The order will then be reserved.
See our Step-by-Step guide below for full instructions.
How do I complete a reserved order?
Once you've found your order, either by using the Search bar or the Orders page filter, select Edit Transaction on the Order page and you will be taken back to your basket so you can complete the order.
See our Step-by-Step guide below for full instructions.
What do I need to do before reserving tickets on Box Office?
Sign up to a Line-Up account.
Set up your Organisation.
What do I need to have created by this point?
Your Event by completing the Info page.
Your Price Tables and Price Profiles.
Your Delivery Methods and Opt Ins.
1. Select Tickets:
a) Select Box Office on the left hand side
b) Select which Channel you'd like to reserve tickets under
c) Select your Event
d) Select the performance you want to reserve tickets for from the calendar (NOTE - if you can't see any performances, this might be because you haven't granted the correct access yet. See here for more info)
e) Reserved Seating event (if not, skip. to step 2f)? Select your seat(s) from the venue plan
f) Select the ticket(s) you want to reserve to your basket. Here you should see any Full Price ticket options and, if the channel has been given automatic access, the discounted prices for this performance. Want to add a discount that hasn't been automatically applied? (if no, skip to step 2g):
- Select Add Discount Code at the top of the page
- Enter Coupon code and Submit
- The discounted ticket prices will then appear for you to select if you wish
g) Once you've selected the tickets, they will be reserved in basket and the transaction will begin.
h) Check that the Basket details are correct. To check Adjusters (i.e. fee details) click the downward arrow and to remove any items from the Basket select the red bin icon or Clear Basket
e) Happy? Click Continue
3. Add Products to the basket? (if no Products, skip to step 4)
a) Click the + icon next to the product(s) you want to add to your basket
b) Click Continue to add more details to the order
4. Customer details:
a) Add Customer details, including:
- First Name
- Last Name
- Email Address
- Phone Number - optional
- Address - optional
Select Skip Customer if you don't want to add these details (NOTE - you will not be able to skip customer if you have a mandatory Opt In. See below)
b) Select the Opt In(s) if necessary
c) Click Continue
5. Order Options:
a) Select Delivery Method from the drop down
NOTE - Delivery Methods are an optional step at Box Office. This might be because you may want to put through an order but not send out the tickets yet, want to print tickets at a later date or you may not want to have a customer on the order. If you choose to skip this step, it will mean that the customer will not receive their tickets when you put through this order
- If you don't want the customer to receive anything, skip this option. You can attach the delivery method when completing the transaction later on
- If you do, then it might be worth attaching a reservation-specific Delivery Method (see here for more info)
b) Add a Lead Booker Name - optional. You may want to do this if you are making a group booking or want to link with another order
c) Add a Note to order - e.g. 'Access', 'VIP', 'Group booking', etc.
d) Click Continue
6. Save as Reservation:
a) On the Payment Method page, check Basket details. If you want to make any changes or add more items, click Back to Order Details
b) Instead of selecting payment details, click Save As Reservation
c) Choose from the following time options for when you want this reservation to expire:
- Never - reserve them indefinitely (i.e. until you complete the transaction or manually release them)
- Specific Time - select date and time options from the dropdown for when you would like the tickets to be released
7. Want to edit the reservation and save again?
a) To find your order, either:
- Use the Search bar at the top of any Line-Up page to find an order. Use the customer name, email address, event name or reference number
- Or you can go to the Orders page and use the Filter bar to find the order. You can use the Status filter and click Reservation to see all reservations
b) Click Manage on your chosen Order
c) On the Order page, click Edit Transaction to return to your basket and you can complete the order
d) Want to change customer information? Select Back to Customer:
and then Remove Customer and add new customer details:
d) Want to change ticket information? Select Back to Customer and then Back to Tickets and you can select your tickets from the Box Office page:
e) You can also change Delivery Method and Lead Booker Name on the basket page if you'd like to
f) Click Continue once you've made your changes and click Save as Reservation and choose your expiry time. NOTE - you'll need to do this in order for your changes to be saved
NEXT STEP: Ready to complete transaction? Learn how to sell tickets