There are a number of options for registering attendees to your event. The web check-in option allows you to find and check-in attendees upon their arrival from any internet connected laptop, computer or tablet.
To find web check-in for your event, follow these steps:
1. Go to the event management page for your event
2. Click on the Ticket Sales tab at the top of the page
3. Click the manage attendees button
4. Select the performance from the drop-down list (if more than one)
5. Click the Web Check-in button
You will then have the attendee list for the selected performance. You can use the search box at the top of the page to quickly attendees - just search for the customer name, email address or order reference.
When you have found the customer, click the check-in button to mark them as attended.
Using a hand-held scanner with Web Check-in
Most wired/wireless handheld scanners will work with Web check-in. If you are planning on using a hand scanner to scan tickets, please ensure you use a QR code scanner and not a regular bar code scanner.
An example of a compatible scanner can be found here
When you scan the QR code on a ticket with a scanner, that ticket will be displayed on the screen of the computer/tablet you have connected the scanner to and have web check-in open. Once you have scanned the ticket and it is displayed, simply click the check-in button for that ticket then click the cross to clear the search box which will have be automatically filled with the ticket reference, and you are ready to scan the next ticket.
Setting up your scanner:
USB/wired scanners, should work immediately once they have been connected to the computer and web check-in is open but for help connecting a USB or wireless scanner please contact us
Please ensure you test any scanner with web check-in in advance or your event.