Managing attendees: web check-in

There are a number of options for registering attendees to your event.  The web check-in option allows you to find and check-in attendees upon their arrival from any internet connected laptop, computer or tablet.

To find the web check-in page for your event, follow these steps:

1.  Click into the event from the events tab and go to the "Performances & Tickets" tab

2.  From the list of performances, click into the individual performance you want

3.  On the next page - the performance management page - scroll down to the "Guests" section

4.  From there click either the "Web Check-in" button or the "See full guestlist" link

You will then be in the web check-in for that performance and have the attendee list in front of you.  You can use the search box at the top of the page to quickly find attendees - just search for the customer name, email address or order reference.

When you have found the customer, click the check-in button to mark them as attended.  The bar across the top shows a running total of the number of checked-in attendees.

Using a hand-held scanner with Web Check-in

Most wired/bluetooth handheld scanners will work with Web check-in.  If you are planning on using a hand scanner to scan tickets, please ensure you use a QR code scanner and not a regular bar code scanner.

Examples of bluetooth scanners can be found here:

https://www.amazon.co.uk/s?k=bluetooth+QR+scanner&ref=nb_sb_noss_2

Examples of wired (USB) scanners can be found here:

https://www.amazon.co.uk/s?k=usb+QR+scanner&ref=nb_sb_noss_2

When you scan the QR code on a ticket with a scanner, that ticket will be displayed on the screen of the computer/tablet you have connected the scanner to and have web check-in open.  Once you have scanned the ticket and it is displayed, simply click the check-in button for that ticket then click the cross to clear the search box which will have be automatically filled with the ticket reference, and you are ready to scan the next ticket.

Setting up your scanner:

USB/wired scanners, should work immediately once they have been connected to the computer and web check-in is open.  Bluetooth scanners should work when the web check-in is open and the bluetooth connection has been established between the scanner and the computer/tablet.

PLEASE NOTE: 

Please ensure you test any scanner with web check-in in advance or your event.