You can add sales made on the phone or on the door, where payment was taken outside of Line-Up, to the sales report so all sales are included in one report.
To do this follow these steps:
From your dashboard or the "My Events" tab, click the "Issue Tickets" option on the selected event. This will load an internal ticket widget with all your ticket types, including any comp or allocation tickets.
If multiple performances, select the one you want to issue tickets for.
Choose the tickets you are issuing e.g. 2 x Adult and 2 x Child
Click the Book Now button
Select the Payment method from the drop down. For sales where you are taking payment in cash or a card payment via a separate card payment processor then select "OTD Cash Payment" or "OTD Card Payment". This will include these sales in the sales report (and issue tickets if you enter the customer's email address), but won't require any card details to be entered to complete the transaction.
If you don't require any customer details, choose "Review Order" and go through to complete the transaction. If you are collecting customer details or issuing a ticket then choose "Enter Customer Details". Add the customer name and email address and then go through to review and complete the order.
If you are taking a phone order and want to take payment through Line-Up, rather than a third party payment provider, then select "Online Payment" from the drop-down and add the customer details before clicking Review Order and completing the transaction
These sales will then be included in the Line-Up sales reports.