How can I sell tickets over the phone / on the door?

You can sell tickets on the door or over the phone, taking payment directly e.g. Cash or card payment via a third party card payment service, or using your Line-Up account like an online payment.  To do this follow these steps:

From your dashboard or the "My Events" tab, click the "Issue Tickets" option on the selected event.  This will load an internal ticket widget with all your ticket types, including any comp or allocation tickets.

If multiple performances, select the one you want to issue tickets for.

Choose the tickets you are issuing e.g. 2 x Adult and 2 x Child

Click the Book Now button

Select the Payment method from the drop down. If you are taking payment via Line-Up, choose the "Online Payment" option.  If you are taking payment in cash or a card payment via a separate card payment processor then select "OTD Cash Payment" or "OTD Card Payment".  This will include these sales in the sales report (and issue tickets if you enter the customer's email address), but won't require any card details to be entered to complete the transaction.

• Online Payment - enter the customer's name, email address and card details and review order to go through and complete the transaction
• OTD Cash Payment / OTD Card Payment - If you don't require any customer details, choose "Review Order" and go through to complete the transaction.  If you are collecting customer details or issuing a ticket then choose "Enter Customer Details".  Add the customer name and email address and then go through to review and complete the order.

Tickets processed via the issue tickets widget will be included in the sales report immediately.