How do I create a free ticket?

Creating a free ticket

To add a free ticket follow these steps:

Go to the event management page for the event you want to add a paid ticket to
Go to the "Performances & Tickets" tab for that event
From the list, select the performance you wish to add a ticket to and click into it to get to the performance management page
Scroll to the bottom where you will see the tickets section and click "Add ticket"

On the next page follow these steps to create a ticket:

Enter the ticket name e.g. Free, Complimentary etc
Enter the ticket status -
- Public tickets will show to customers in the customer facing ticket widget - you should use this option to create a free ticket that is available for the customer to book directly, online.
- Hidden tickets will only show in the issue tickets widget available only via your account. You should use this option to create a free, complimentary ticket that is only available via the issue tickets widget ie that can only be issued via your account
- Inactive tickets can't be purchased anywhere (this option is more likely to be used to take tickets off-sale, rather than at the point of creation)
Add the inventory - the max number of that type of ticket you want to sell. This is likely to match your capacity number, but could be different if you want to limit the number that can be booked of a certain type of ticket. There is more on capacity & inventory settings here
Pricing - the face value should be set as 0 for Free tickets
Pricing - the booking fee should be set as 0 for Free tickets
Once you have added the information above, click the submit button to create your ticket