Once you have finished setting-up your box-office, on your dashboard you will be able to click the "Create your event" step in the welcome message, or if you have already created an event in the past, you will see the "Create new event" button. Clicking on either of these will take you through the process of creating your event and adding your tickets.
You will also find the "Create Event" button via the Events tab in the left hand column.
Creating your event
When you click the "Create Event" button you will asked to complete the following fields:
- Event title - this will display on the ticket the customer receives as well as on the listings plugin and the Line-Up event page if you are using those rather than ticket widget
- Event description - this will only be visible for those using the listings plugin or Line-Up event page so if you are using the ticket widget, don't spend too much time on it
- Short description - this is only displayed on listings plugin and the Line-Up event page
- Location - search for the venue name in the drop down box or if it is not on Line-Up already then email then venue name and address to email@example.com to get it created
- Image - add an image which will be used on the ticket, listings plugin and Line-Up event page
- Booking information - this is an optional field. Add any booking information you would like the customer to be able to access as part of check-out and shown on the ticket
- Categories and Tags - these are optional extras you can add if you like
When you have completed that information click the "Submit" button in the bottom right corner to go through to the next step.
Step 2: Adding dates & times, or "performances"
Once you have added your event details, at the next step you will see the date/time section where you can add/create a new performance:
- Click on the add new performance button
- In the pop-up enter the start date, end date and start time. You can also add an end time but that field is optional
- In the status drop down, select if you want the performance to be on sale right away, or if you want to hide it and then put it on sale as a later date
- Enter the capacity for the performance - the max number of tickets you want to sell
- Optional seating plan - if you are using a seating plan you can select it at this point. Please contact firstname.lastname@example.org if you would like to discuss seating plan options and how to get started using a seating plan
Please note: If you are creating an event with a lot of performances and/or ticket options, please contact email@example.com to find out about the spreadsheet upload functionality which can make it a lot quicker to create multiple performances and tickets in one go.
Step 3: Creating tickets
Now that you have your event details and date/time created, it's time to add a ticket which you can do at the next step after adding the performance. When you are on the Add ticket page, follow these steps:
- Enter the ticket name e.g. General Admission, Concession, Complimentary etc
- Enter the ticket status -
- Public tickets will show to customers in the customer facing ticket widget ie tickets which customers can book themselves, online.
- Hidden tickets will only show in the issue tickets widget available only via your account and any account that has Front-of-House user access permission to that account, ie tickets that can't be booked by customers themselves online.
- Inactive tickets can't be purchased anywhere (this option is likely to be used to take specific tickets off-sale)
- Add the inventory - the max number of that type of ticket you want to sell. This is likely to match your capacity number, but could be different if you want to limit the number that can be booked of a certain type of ticket. There is more on capacity & inventory settings here
- Pricing - add the face value of the ticket
- Pricing - add the booking fee - this will show in brackets next to the ticket price. If you don't want to have a booking fee, ie you will be absorbing the Line-Up fee then set this to 0. If you are having an external booking fee that shows to the customer then you can set this at whatever price you like. The table on the right will give you an indication of what the Line-Up fee is likely to be in relation to the face value and booking fee you set. Please note, when setting your booking fee, please be aware that the Stripe payment processing fees are separate to the Line-Up fee and not included in the "Pricing/Fees Breakdown" table that is shown
- Once you have add the information above, click the submit button to create your ticket
Adding additional tickets:
Once you have created your first ticket, you can add additional tickets via the performance management page which you will be on having added your first ticket - you will see the "Add ticket" button on the screen.
You can also add new tickets at any time by searching for the event on the event list page and when you click into the event, going to the performance and ticket management page. Then simply select the performance from the list. On the next page - the performance management page, scroll to the bottom of the page and click "Add ticket" and follow the steps above to add another ticket
Adding additional performances:
To add additional performance to your event, go to the "Performance & Tickets" tab at the top of the event management page and then select "Add New Performance" and follow the steps above.
Once you have created all your performance and tickets, your event is set-up and you are ready to start selling. Check out the Selling Tickets help section for information on the how to get selling on your own website