Firstly, did you use your work email to sign up to Line-Up? If so, it’s harder for us to identify you and your involvement to the venue.
Make sure you make a comment letting us know your involvement with the venue.
Remember that you can only claim the venue if you are affiliated with the venue; if you are renting the venue for a day for your event, you can’t claim the venue.
If you think we’ve made a mistake, you can always reply to the email and let us know why your claim should be approved.