What is Capacity Lock?
For performances where you have set a capacity (read more about setting a capacity here), you are able to apply a 'Capacity Lock' to certain types of ticket.
Ticking the Capacity Lock box when creating a new ticket is a way of guaranteeing that even when the rest of the ticket inventory sells out, this type of tickets will still be available.
For example, let's imagine that you have set your event capacity to 100. Then you create the following types of ticket with the appropriate quantities available:
- Adult x 100
- Child x 100
- Concessions x 100
- Special Ticket x 10 Capacity Locked
By ticking the 'Capacity Lock' box, this will treat the Special Tickets differently to the rest of the inventory.
If we imagine that sales are ticking along and that 85 tickets have been sold, across the following ticket types:
- Adult x 45
- Child x 20
- Concessions x 15
- Special Ticket x 5 Capacity Locked
Tickets remaining before we hit capacity of 100: 15
Although there are 15 tickets left for sale, crucially there are still 5 Capacity Locked Special Tickets available. Therefore, in reality, only another 10 tickets of an alternative ticket type will be avilable for sale as the Capacity Lock always reserves the remaining number of capacity locked tickets in the remaining inventory.
In this instance, if another 10 Adult tickets were sold (95 tickets sold in total) but there were still 5 Special Tickets remaining, the rest of the ticket types would appear as sold out and only the Special Tickets would be available to purchase.
Still unsure? Contact us.