Ticket buyers are provided with a dashboard from which they can access their tickets, see information on their orders and contact the event organiser for events that they have tickets for.
Should a ticket buyer wish to contact you, you will receive an email with the following information:
- Ticket buyer's name
- Ticket buyer's email
- Ticket order information - the event they've ordered tickets for and the number of tickets ordered
- Ticket buyer's message
We suggest that the most efficient way to get back to the buyer is to contact them via email directly.
If you suspect that this is a technical query related to the purchase of their ticket and you need assistance from Line-Up, please contact us at firstname.lastname@example.org.