Line-Up doesn’t manage refunds for events, however if you contact your event organiser, you can ask them directly about refunds and exchanges.
To contact an event organiser:
- Login to Line-Up
- Click on the relevant event in your list of ticket orders
- On the event order page, click the 'Contact organiser' button.
- Compose your message. There is no need to insert your details or details about the ticket order - this information will be automatically sent to the organiser
- Click 'send message'