Our booking fees
Our booking fees vary depending on what monthly package you are on.
For our Basic, free package, we charge a per-ticket booking fee of 5% of the buyer ticket price, plus VAT.
You will also be charged a payment processing fee by Stripe, our payment processor. This price will depend on where you are in the World but for European customers will be 1.4% + 20p per transaction (not per ticket).
Setting the ticket price
When you create a paid ticket, you will be asked if you want to pass the booking fees on to the ticket buyer. This will determine the price that the buyer pays at the checkout.
If you do wish to pass the fees:
Answer Yes. When you enter the ticket price, you will be shown a breakdown of the fee and the total that the buyer will pay.
When a ticket is purchased, you will receive funds equal to the value of the ticket price into your Stripe account, minus the VAT on the booking fee.
Example fees - pass on the fees
Let's say that you want to make a profit of £20.00 per ticket. The 'Buyer Price' would need to be as follows:
- Buyer price - £21.05
- Line-Up booking fee of 5% - £1.05
- VAT on the booking fee - £0.21
- Amount paid to your Stripe account (ex. VAT) - £20.00
- Amount paid to your Stripe account (inc.VAT) - £19.79
If you do not wish to pass the fees:
Answer No. You will then enter the 'Buyer Price' which will be the final total (inclusive of all fees) that the buyer pays at checkout. You will also be shown a breakdown of the fee and your profit (ex. VAT on the booking fee) per ticket.
Example fees - absorb the fees
Let's say that you're adding a ticket to Line-Up that costs the buyer £20.00. The fees and your profit would be as follows:
- Buyer price - £20.00
- Line-Up booking fee of 5% - £1.00
- VAT on the booking fee - £0.20
- Amount paid to your Stripe account (ex. VAT) - £19.00
- Amount paid to your Stripe account (inc.VAT) - £18.80
Ensuring price match
The one consideration when setting the 'Buyer price' is that we do not allow for tickets to be available more cheaply elsewhere. For example, if you use a ticket allocation system and numerous ticketing services hold your ticketing inventory, the 'Buyer price' that you set for the ticket must be equal to or lower than the price that a consumer would pay elsewhere. The price can, of course, include all the additional booking/payment processing fees that other services choose to add to the buyer's order once they have started to check out. It is the final ticket price on alternative ticket services that needs to match the 'Buyer Price' on Line-Up.