Scroll down for the Step-by-Step Guide on how to use the Box Office page
KEY TERMS & TIPS:
What can I do on the Box Office page?
It is where you can reserve and sell tickets for your events, plus add any products you are upselling.
It is also where you can put through exchanges and refunds.
For more info about products, see here.
How do I sell tickets?
Via your Channel, selecting the performances on the calendar and then the tickets you want to sell, before adding customer and payment details.
See our Step-by-Step guide below for more info.
Can I save an order as a reservation and come back to it?
Yes, once you have entered customer details you can select Save as Reservation and that will reserve your tickets until a specific time of your choice.
For more info, see here.
Why can't I see the performances or tickets for my event?
This could be because you haven't completed all the steps in Event Creation.
In order to sell tickets for your event, you will need to enable Channel access for your event, performances, prices and payment methods.
You will also need to assign Price Profiles to your performances and select Print Rules for your Delivery Methods.
For more info, see our Troubleshooting guide.
What is a Channel?
The place where tickets are sold, e.g. Online Channel, Box Office, Ticket Agent, etc.
You can set an On/Off Sale Schedule for your Channels on your Performances page and this will control access to tickets on the Box Office page.
For more info, see here.
What is a Delivery Method?
The type of delivery for the tickets for your event / how you would like your customer to receive them, e.g. E-tickets or Post.
For more info, see here.
What is a Payment Method?
The type of payment options to buy or sell tickets with, e.g. Cash, Card, Voucher, etc.
You'll need to set these up and enable Channel access in your Organisation settings prior to this step.
For more info, see here.
What do I need to do before selling tickets on Box Office?
Sign up to a Line-Up account.
Set up your Organisation.
What do I need to have created by this point?
Your Venues.
Your Channels.
Your Adjusters.
Your Event by completing the Info page.
Your Performances.
Your Price Tables and Price Profiles.
Your Delivery Methods and Opt Ins.
Your Purchase Flows.
STEP-BY-STEP GUIDE:
1. Select Tickets:
a) Select
b) Select which Channel you'd like to sell tickets through
c) Select your Event
d) Select the performance you want to sell tickets for from the calendar (NOTE - if you can't see any performances, this might be because you haven't granted the correct access yet. See here for more info)
e) Reserved Seating event (if not, skip. to step 2f)? Select your seat(s) from the venue plan
f) Select the ticket(s) you want to add to your basket. Here you should see any Full Price ticket options and, if the channel has been given automatic access, the discounted prices for this performance. Want to add a discount that hasn't been automatically applied? (if no, skip to step 2g):
- Select
- Enter Coupon code and
- Select seat
- Click the dropdown to see discount price options
NOTE - if you have selected the Automatically apply discount to channels? option for your discount, then the discounted prices will automatically show as an option to select alongside your full priced items
g) Once you've selected the tickets, they will be reserved in basket and the transaction will begin. Want to change the Reservation Expiry time for your Channel? Edit the Booking Time Limit
h) Check that the Basket details are correct. To check Adjuster details click and to remove any items from the Basket select
or
i) Select
2. Add Products? (if no Products, skip to step 3)
a) Select next to the product(s) you want to add to your basket
NOTE - if you can't see any products you've created or you're not able to select them for your basket, this might be because you haven't granted the correct access yet, or they have been unlinked from the performance. See here for more info
b) Select to go to your Basket
3. Customer details:
a) Add Customer details, including:
- First Name
- Last Name
- Email Address
- Phone Number - optional
- Address - optional
Select if you don't want to add these details (NOTE - you will not be able to skip customer if you have a mandatory Opt In. See below)
b) Select your Opt In if you have one. You will have needed to create these and attach to your Event prior to this step. See here for more info
c) Select
4. Order Options:
a) Select Delivery Method from the drop down
NOTE - Delivery Methods are an optional step at Box Office. This might be because you may want to put through an order but not send out the tickets yet, want to print tickets at a later date or you may not want to have a customer on the order. If you choose to skip this step, it will mean that the customer will not receive their tickets when you put through this order
b) Add a Lead Booker Name - optional. You may want to do this if you are making a group booking or want to link with another order
5. Process Payment:
a) Paying with a payment terminal, e.g. a card reader? (if not, skip to step 5b) Click at the top of the page and choose the terminal option you want to use from the drop down
b) Select Payment Method and from the drop down choose the terminal payment option (if using a payment terminal, choose the terminal payment option). You will have needed to create these and grant Channel access prior to this step. See here for more info
c) Paying for the entire order with this payment method? Select 'Pay total order using this method'
d) Want to split the order between this and another payment method? Select 'Pay partial order balance using this method' and enter the amount to pay using this method
e) Not ready to complete payment but want to come back to it? Select and choose from the following time options for when you want this reservation to expire (if you're ready to complete payment, skip to step 3e):
- Never
- Specific Time - select date and time options from the dropdown
- Select
- When you want to continue the transaction, select
to return to your basket
- For more info about reserving tickets, go here
f) Ready to complete payment? Select - NOTE, the Payment Received line must match the Subtotal line in order to for the transaction to be completed. If you have processed payment for part of the order, then you must put through the remaining amount. For more info about payments see here
g) Check Basket details. If you want to make any changes or add more items, go back to the Customer and/or Tickets section
h) Happy? Select and you will be taken to the Order page where you can view all the details. To see payment details of the order, scroll down to the basket and select
NEXT STEP: Want to make changes to your Order?
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